One of the biggest concerns in a professional office environment is giving bad or incorrect advice to a customer - especially if the net result is an adverse action, leading to financial or physical loss.
Even worse, what if a customer incorrectly accuses your company of willful neglect. Regardless of their intention, malicious or unintentional, the results could be devastating to your business. But how can you protect yourself from these types of claims?
In your office, you probably have customers sign appropriate release forms. But via telephone, your ability to protect yourself against frivolous E&O claims, disputes, and customer service nightmares is empowered with the ability to record and retrieve all calls to and from your telephone system.