Hunt Groups

Hunt Groups enable you to intelligently route calls to groups of extensions made up of either internal or external numbers.

When calls come into your system, you can set a ring strategy to these groups, such as the ability to ring everyone at once, one at a time in order until someone answers, or even a round-robin, where the system will intelligently choose the best person to receive the call, based on your selected criteria.

Hunt Groups allow for maximum availability of your team for the specific job or department. For example, "Ring All" would be best selected for a group where customer service is paramount and hold times should be minimized. Whereas "Round Robin" would be well suited for a sales team where inbound calls should be fairly distributed.