|SMS / Texting
Customers are rapidly moving toward consolidated communications solutions and many are abandoning their home telephone service in lieu of cell phones.
Additionally, the vast majority of these cell users are heavily communicating via SMS, or text message. Many people prefer to send and receive these short messages and would rather not spend time talking on the phone or listening to voicemail.
By adding SMS functionality to your office, you can directly access your client-base and ensure that you can easily communicate notifications and reminders in a manner that the user is almost guaranteed to receive.
For example, you can send appointment and payment reminders, or simply have a quick conversation with your customer.