AWS Outage - Lightspeed Voice Kept You Connected

Even during Monday’s major global AWS outage, Lightspeed Voice kept your phones fully operational—no interruptions, no downtime.

We’re proud to have stayed up and running when many others couldn’t, and we’re continuously strengthening our systems to keep you connected—always.

📊 Sentiment Reporting: Insights That Drive Action

We’ve made it easier than ever to see how your customers really feel. With Sentiment Reporting, you get automated summaries of all NOVA-analyzed calls—right inside Quantum’s Automated Reports.

No more digging through call logs or guessing at customer tone. These reports give you a clear, at-a-glance view of:

📈 Trends over time

Track how sentiment shifts across time, teams, or campaigns.

🚩 Potential issues

Quickly detect spikes in negative sentiment volume to address issues before they affect customer satisfaction.

🌟 Top performers

Spot consistently positive conversations and recognize your strongest team members.

It’s a consolidated view of performance highlights and areas for improvement, delivered automatically to your inbox.

Available now: Lightspeed Admins can use the Sentiment Report template within Quantum’s Automated Reports section OR add sentiment metrics to existing reports today!

🚨NOVA Sentiment Alerts: Your Coaching Superpower

NOVA’s Sentiment Alerts notify you when a call meets the sentiment criteria you care about—whether it’s a customer expressing frustration or a rep delivering a standout performance. These prompt alerts give you the power to address concerns faster, coach smarter, and amplify wins across your team.

✅ Catch issues early.

Be the first to know when a call trends negative—giving you a chance to follow up and course-correct before any issues escalate.

✅ Recognize high performers.

Spot conversations with strong positive sentiment to identify what’s working and who's delivering exceptional service.

✅ Stay informed, your way.

Choose which NOVA users to monitor, which sentiment outcomes to track, and who should receive alerts—ensuring notifications fit seamlessly into your workflow.

Lightspeed Admins can set up Sentiment Alerts for NOVA users today! Navigate to the NOVA section of your Lightspeed Voice menu to get started.

✨ Smarter insights. Stronger teams. All inside NOVA.

Why an Outsourced IT Team Saves You Time and Money

Running a business is challenging enough without the added stress of managing IT issues. From system downtimes to security breaches, these technical headaches can drain your time, energy, and resources. But what if you could offload these concerns to a trusted partner? Outsourcing your IT support can lead to significant benefits, including increased productivity, reduced stress, and substantial cost savings.

Lightspeed Solutions delivers:

• 24/7 Monitoring against Cyberthreats
• Less Downtime, More Productivity
• Customized IT Solutions
• The same White-Glove customer support you know and trust with Lightspeed Voice

Stop letting IT problems slow you down. Let us handle the tech so you can focus on what matters most — your business growth and success.

Catch Us on the Road!

Convention and conference season is winding down, but we’re already gearing up for 2026! Check out where you’ll find us — always ready to talk VoIP, AI, MSP solutions, and more.

Will you be attending? Stop by our booth! We’d love to hear what’s new with your business and share the latest updates from our team.

• Applied Regional Summit (Orlando, FL) - November 11th-12th
• Acumatica Summit (Las Vegas, NV) - January 25th-28th
• IndieTech (Hollywood, FL) - January 27th-29th

We Love Your Feedback!

At Lightspeed Voice, we're dedicated to delivering top-notch products and services tailored to your needs. Your input is invaluable in helping us reach this goal. If you’ve had a positive experience with our services, we’d greatly appreciate it if you could take a moment to share your thoughts. Leaving a review is simple! Just head over to Google or Facebook and let others know about your experience.

As always - Thank you for being a valued customer!

-The Lightspeed Voice Team