Client Success Technician

Work at one of the best and fastest-growing companies in Sarasota County!

Job Type: Full-time

Required education: High school or equivalent.

Required experience: Networking, VoIP, Customer Service, Call Center: 1 year.

Salary: $17.00- $19.00 per hour

Lightspeed Voice is an award-winning hosted VoIP provider that provides our enterprise-grade communication platform to businesses across the country. We're looking for smart, resourceful people to join our team and be a part of our growth and success.

Lightspeed Voice is seeking Technical Support Professionals to support our customers by phone and email. The position is ideal for an ambitious, experienced support professional who seeks an opportunity to join an entrepreneurial and rapidly growing company. If you have previous technical support experience, great communication skills, and the desire to learn everything there is to know about Linux, Networking, and telephony, this may be the perfect job for you.

We're looking for candidates with the following qualities and experience:

  • Proven track record in a customer-facing technical support position.
  • Experience with basic router configurations and other network devices like switches, IP telephones, basic networking issues and tools, LANs, WANs, and internet connectivity issues, like ping, traceroute, etc.
  • General knowledge of internet service providers.
  • Outgoing and personable.
  • Excellent troubleshooting skills.
  • Excellent communication skills - both written and verbal.
  • Excellent analytical skills with a great deal of attention to detail.

Lightspeed Voice offers competitive compensation based on experience. We also offer comprehensive benefits, including 100% employer-paid health, dental, and vision insurance and paid vacation time.

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