Become a Sales Powerhouse!
Our dynamic contact automations will ensure that your leads will never be lost again.
Lightspeed Automate makes it easier to manage your sales process and improve your team’s productivity.
Dynamic Workflow
Automations
Automate allows you to set up pre-planned methods of contact for specific dates and times based on your own sales strategy.
Sales Activity
Reports
Receive a clear view of sales and user performance, organized by the metrics that matter most to YOU!
Improve Your Sales Performance!
Automation tools to keep your sales moving.
Greater Connection
With Lightspeed Automate, connection is easy and follow up never slips with pre-scheduled dynamic contact strategies, follow up plans, texts, emails, and phones.
Activity History
Consolidated view of all communications and follow-ups sent to prospects along with notes added by the user.
Custom Call Disposition
Provide the result of each call with our existing dispositions or create your own.
Bulk Prospect Addition
Import prospects lists in bulk quickly and easily!
Proprietary Dialer
Engage our dialer to call your prospect lists with the click of a button.
Enhanced Performance
Reviewing your team’s work, touch histories, and customizable reports means an bird’s eye view of your team’s performance, allowing you to make informed decisions based on the metrics that matter to you.
Consolidated Text Inbox
All your text messages and emails in one place.
Customizable Dynamic Contact Plans/Strategies
Customize the flow of communication according to your sales strategy!
Daily Dashboard
Monitor tasks, schedules and progress right from one dashboard.
User and Sales Activity Reporting
Engage our dialer to call your prospect lists with the click of a button.
Custom Fields
Capture the information that is most important to your business with our multiple custom field options.
Daily Activity Dashboard
Know what’s coming up each day with to-do lists and reminders to help you flow through your day!
Dynamic Contact Strategies
Build out your customer contact strategies!
Advanced Automation
Use automated texts, emails, daily to-do lists, and pre-loaded dynamic contact plans to stay connected to with the right messages at the right time.
Automated Texts and Emails
Save on time with automated communications fit for your dynamic follow up and contact strategies.
Preloaded Follow-Up plans
Build out your customer contact strategies!
Smart/Dynamic Workflow Automations/Plans
Automate your workflow and client touches based on the plan that best fits your sales strategy.
Drag and Drop Prospect View
Each user can arrange prospect details to best fit their individual needs.
Sales Process Automation
Use pre-existing workflows or create your own to include phone, email, and text follow-up plans to effectively contact your prospects.
Superior Support
You’ll always be supported with our easy to follow video tutorials and trained customer service teams based in the US who can help with everything from setup to product updates.
Lead Management
Work lists or other lead sources with a preconfigured series of touch points to take the guess work out of who your staff should be contacting.
Powerful integrations
Integrate with powerful tools like Zapier to add more automations to your workflow.
Weblead Integrations
Receive automatic upload of your web leads directly into Lightspeed Automate where you can begin an automated sales plan.
Outlook integration
Use your own email address!
Team Management
View a visible dashboard to see staff activity in real time or run customizable reports on numerous factors.
With Lightspeed Automate, connection is easy and follow-up's never slip through the cracks. Automate includes pre-scheduled contact strategies such as: follow-up plans, texts, emails, and phones.
Activity History
Condensed view of communications and follow-ups sent to prospects along with notes added by the user.
Custom Call Disposition
Use our existing dispositions or create your own at the end of each call.
Bulk Prospect Addition
Prospect lists imported in bulk quickly and easily!
Proprietary Dialer
Engage our dialer to call your prospect lists with the click of a button.
Reviewing your team’s work, touch histories, and customizable reports means an bird’s eye view of your team’s performance, allowing you to make informed decisions based on the metrics that matter to you.
Consolidated Text Inbox
All your text messages and emails in one place.
Customizable Dynamic Contact Plans/Strategies
Customize the flow of communication according to your sales strategy!
Daily Dashboard
Monitor tasks, schedules and progress right from one dashboard.
User and Sales Activity Reporting
Get a clear view of sales and user performance, organized by the metrics that matter most to YOU!
Custom Fields
Capture the information that is most important to your business with our multiple custom field options.
Daily Activity Dashboard
Know what’s coming up each day with to-do lists and reminders to help you flow through your day!
Dynamic Contact Strategies
Build out your customer contact strategies!
Use automated texts, emails, daily to-do lists, and pre-loaded dynamic contact plans to stay connected to with the right messages at the right time.
Automated Texts and Emails
Save on time with automated communications fit for your dynamic follow up and contact strategies.
Preloaded Follow-Up plans
Your system comes pre-populated with plans or you can search in our database of plans that other users have shared.
Smart/Dynamic Workflow Automations/Plans
Automate your workflow and client touches based on the plan that best fits your sales strategy.
Drag and Drop Prospect View
Each user can arrange prospect details to best fit their individual needs.
Sales Process Automation
Use pre-existing workflows or create your own to include phone, email, and text follow-up plans to effectively contact your prospects.
You’ll always be supported with our easy to follow video tutorials and trained customer service teams based in the US who can help with everything from setup to product updates.
Lead Management
Work lists or other lead sources with a preconfigured series of touch points to take the guess work out of who your staff should be contacting.
Powerful integrations
Integrate with powerful tools like Zapier to add more automations to your workflow.
Weblead Integrations
Receive automatic upload of your web leads directly into Lightspeed Automate where you can begin an automated sales plan.
Outlook integration
Use your own email address!
Team Management
View a visible dashboard to see staff activity in real time or run customizable reports on numerous factors.
Curious what your Lightspeed Future of Tomorrow might look like?
Launch your software into the future!
Bring your existing software into the future with our useful API integrations.
Ready for your Lightspeed Future?
Say HELLO to a fully featured communications platform and automated sales performance tools that are reliable, easy to use, and save you money!
FAQs
What is the “Cloud”?
The “Cloud” is a figurative term that is used to describe a hosted or off-site data center servers. Typically, service providers have multiple centers which work together to provide a seamless backup plan of multi-level redundancy and fail-over. Cloud services are quicker, more stable, and easily accessible by anyone, wherever they may be, with nearly any internet connected device.
How reliable is VoIP?
VoIP is extremely reliable especially compared to outdated routers and switches which couldn't withstand the strenuous requirements that accompany this type of technology. Now, most off-the-shelf equipment will support VoIP, including additional features such as QoS (Quality of Service). VoIP is now an unbeatable solution for companies around the World.
Who is Lightspeed and what is Lightspeed Connect?
Lightspeed is the premier carrier of cloud-based IP telephone systems. We are the only true business-grade solution and have dedicated our company to providing superior technology solutions, including our flagship product, Lightspeed Connect.
Lightspeed Connect is an enterprise-grade telephone system, and is the culmination of many years of development and design. It allows businesses to cut costs, increase productivity, and ultimately make more money. With Lightspeed Connect, over 40 enhanced features are included in a low monthly subscription rate for no additional charge.
In addition, Lightspeed Connect allows for easy and seamless integration of multiple offices, thus creating the ability to transfer calls, intercom, park, and pick up calls from any location – anywhere, any time.
What can I expect for voice quality?
VoIP is the preferred communications choice for traditional carriers for their long distance call transport. Chances are very high that you use VoIP every day and may not even realize it!
Some cloud-based service providers compress their clients’ voice traffic, using VoIP codecs such asg.729. They do this because it saves the provider money on their intrinsic costs. The end result of compression is a “tinny” or “hollow” sound. Not Lightspeed! We are dedicated to providing outstanding service, and will not sacrifice quality and satisfaction of our clients over our bottom line.
We do not compress our traffic – this is why our clients rave about our high-quality crystal clear sound!
What exactly is Voice over IP, or VoIP?
Voice over IP, or VoIP is a telecommunications solution that utilizes your high-speed cable, fiber, or DSL internet connection to send and receive vocal communications, rather than traditional copper based telephone lines. VoIP has presented a multitude of benefits: the ability to make or receive multiple calls with a single number; allowing companies to maintain local numbers in various markets without RCF (remote call forwarding); and enabling a single system to serve multiple locations, as if they were all in the same building.
How does Lightspeed ensure uptime?
Lightspeed manages and maintains all equipment essential to the proper functionality of your Lightspeed Connect system. We are constantly monitoring your internet connection and have the ability to instantaneously “fail-over” to a variety of pre-programmed alternative phones, e.g., company cellphones. The process is automatic and seamless, and is completely transparent to the caller.
All Lightspeed Connect calls are delivered to one of our geographically dispersed redundant carrier grade data centers and terminated directly to the PSTN, thus ensuring maximum reliability and uptime.
Our data centers are protected by a number of redundant features:
• Quadruple redundant internet providers
• Power supported by diesel generators, in tier 1 refueling locations.
• HVAC
• High security access
How do I sign up?
If you use Lightspeed Voice for your phone service, just give us a call at 877-97VOICE, or email us at help@lightspeedvoice.com. If you do not use Lightspeed Voice Phone Service, then click here to register your account.
Where do I get training?
To get training, you can call us at 877-97VOICE, or email us at help@lightspeedvoice.com, and we can provide general training or answer specific questions.
Alternatively, click here to go to our training page, which has a collection of videos that will help you learn how to use the tool. We also do weekly training webinars, which you can be registered for once you are logged into the Lightspeed Automate.
Is there a contract?
Nope! Lightspeed Automate has no contract, so you’re not locked in just for trying it out!
What do I do if lightspeed Automate is crashing or fails to load?
Lightspeed Automate will only work within Google Chrome. This will occur if the wrong browser is being used such as Internet Explorer.
Why is Lightspeed Automate not uploading my lead lists?
All lead lists need to be saved in a “.cvs” format, if not, you will receive errors and have trouble with uploading.
How do I invite my staff to the account?
After logging in click on the “management” tab on the left followed by “setup/users”. From that point click on the “add users” button and you will have access to enter the emails of your staff. If you are still having trouble, please give us a call at 877-97VOICE or email us at help@lightspeedvoice.com.
How will a cloud-based telephone system benefit my business?
There are many benefits to a cloud-based telephone system. Depending on your personal value perspective, some of the benefits may seem better than others. The most apparent benefits are:
• Typical monthly cost savings of 30% to 50% compared with traditional wire line carriers
• Typical initial savings of 90% compared to traditional telephone systems
• No equipment to maintain
• No single point of failure
• Elimination or great reduction of downtime during utility outages
• Ability to combine multiple locations into a single system
• Enabling remote or traveling workers
Can I keep my current telephone number(s)?
Absolutely. Your number belongs to you and cannot be withheld by any carrier for any reason. We can port your number to any rate center in the United States, and you may use that number as you determine appropriate.
Does Lightspeed offer any sort of trial or demo system?
Absolutely. Lightspeed offers a 30 day guarantee. If you are not completely satisfied with your Lightspeed Connect system, just let us know and we will release you from any further financial obligation and help you switch to the provider of your choice.
What type of support does Lightspeed provide after installation?
We provide a variety of post-installation support. Clients are welcome to contact our support personnel via email, chat, or phone. We also provide a handy “how to” guide in which most questions are addressed.
How much money can I expect to save using Lightspeed?
Typical savings is between 30% and 50% – sometimes more or less. Chances are, if you currently use a traditional carrier, AT&T, Verizon, Quest, etc., you will save a substantial amount of money on your monthly communications bill.
Why doesn’t Lightspeed offer free phones like some of their competitors?
You remember the phrase “you get what you pay for”? At Lightspeed, our biggest concern is ensuring your top satisfaction. Why should we woo you in with substandard free equipment, when you’re going to end up dissatisfied? We only provide the highest rated equipment. We do not profit on the sale of our phones and pass our savings directly to the client. Thus, we ensure the absolute best value for our service – price and functionality.
How many phone lines are included with your system?
Lightsp.
Do you provide training?
Of course! Our team will coordinate with you and provide a number of training sessions including:
daily system practices and commonly used features, administration of the system including changes and maintenance, and management features, such as reporting, call recording, and coaching.
What features are included with Lightspeed Connect?
Lightspeed Connect includes over 40 enterprise-grade features, including:
Click-2-Call
Graphical Call
Reporting
Automatic Fail-over
Auto Attendant / Digital Receptionist
Advanced Call Recording & Monitoring
Graphical Switchboard
On-Hold Customizable Music or Messaging
Does your system support softphones or smartphones?
Yes, our Lightspeed Connect system supports many different types of softphones which we are also able to install on your iPhone or Android.
Does Lightspeed support multiple locations, remote working or traveling workers without additional configuration?
Yes, Lightspeed Connect natively supports multiple locations and traveling workers with no additional configuration needed.
Can I have numbers from other locations, cities, states, etc.?
Absolutely. You can have numbers from anywhere in the USA. If you want a New York number, but you are based in Florida, that is fine. If you want numbers from neighboring cities or counties to show a large local presence, that we can do as well.
Is my business too large/small for this type of service?
Businesses of all sizes are moving to cloud-based telephone systems. Our clientele includes everything from national brands with hundreds of extensions, to inbound call center environments, to mom & pop shops with one or two phones. Our products and services are optimum for all of these businesses because they have a common need for an advanced communications system. A system that has Automatic Call Distribution (ACD), intelligent auto attendant to enhance the client experience, the capacity to provide intuitive call reports, and the resources to support remote workers.
Can I keep my toll-free number or can Lightspeed provide toll-free service?
We are able to port toll-free numbers as well as provide new toll-free numbers. Many times, we are able to allocate “vanity” numbers. A vanity number is a designed number that represents a meaningful mnemonic message, such as our number: 877-97-VOICE.
If I have multiple locations do I still need only one phone number?
Sure, you can have numbers from anywhere or from any specific county in the United States. For example, if you want a New York number, but are based in Florida, we can accommodate that. If you want numbers from neighboring cities or counties to show a large local presence, that is available as well.
How long does it take to make the switch to Lightspeed?
Switching to Lightspeed takes about two to three weeks. The majority of this time is waiting for your number to be ported from the “losing carrier.” After confirmation of a due date, which we will confirm with you, we will then collaborate with your team to ensure a 100% successful deployment.
Is Lightspeed compatible with e911?
Yes. Lightspeed is fully compatible with e911, ensuring your safety in times of emergent need. Please see the Lightspeed Terms of Service for additional information, including the potential limitations of e911.
Does your system need a computer to function?
No, the phone does not need a computer to function. The phones work independently from all other internet enabled devices.
What equipment do I have to purchase?
Besides the one-time cost of the handsets, Lightspeed recommends your company purchase a QoS enabled router. These routers are easily available from nearly all electronics or office supply stores, and typically cost $50 to $100, depending on features, e.g. WiFi, etc.
Do I have to rewire my office for the Lightspeed Connect?
Your new system simply requires a single CAT5 jack. If you have an internet enabled computer where the phone will be installed, you do not need additional wiring. However, if you intend to place a phone in a location with no internet connection, you may need to install a wire.
What type of internet connection do I need for your service?
Typically, any high-speed broadband service will be sufficient for the Lightspeed service. Each call will take approximately 80kb of internet. You should calculate the number of simultaneous calls you expect to have and multiply that number by 80. For example, if you have 20 phones, you may expect to have a maximum of 10 simultaneous calls at any given time. So multiply 10 x 80kb, and you get 800kb, or 0.8Mb (Megabits). The typical cable or fiber optic broadband connection exceeds any speed requirements. A QoS enabled router will help ensure that your telephones are always receiving sufficient bandwidth.
Do I need to cancel my existing service before installing the Lightspeed Connect?
No. Lightspeed will handle the conversion to your new system. Please do not contact your current carrier prior to the port order taking effect (i.e. installation of Lightspeed Connect). Doing so may actually delay the port order, and require a longer amount of time until installation.
