Overview

Call forwarding lets you route incoming calls to any number or device — your mobile phone, another desk phone, a colleague, or voicemail. You can set up simple always-on forwarding or build time-based rules that automatically change based on your schedule.

Types of Call Forwarding

• Unconditional forwarding — all calls are forwarded immediately, regardless of whether your phone rings first
• Busy forwarding — calls forward only when your line is already in use
• No-answer forwarding — calls forward after ringing a set number of times with no answer
• Time-based forwarding — calls forward based on day of week and time of day rules you define

Setting Up Call Forwarding in Your Portal

Step 1: Log In to the User Portal

Go to your Lightspeed Voice user portal and sign in with your credentials. If you're unsure of your portal URL, contact your account administrator.

Step 2: Go to Call Settings

In the left-hand navigation, click Call Settings, then select Call Forwarding.

Step 3: Choose a Forwarding Type

Select the type of forwarding you want to configure from the options listed. You can enable multiple types simultaneously — for example, busy forwarding to a colleague and no-answer forwarding to voicemail.

Step 4: Enter the Forwarding Destination

Enter the phone number or extension you want calls forwarded to. You can forward to:

• A mobile number
• Another extension within your organization
• An external phone number
• Your voicemail

Step 5: Set Ring Duration (for No-Answer Forwarding)

If you selected no-answer forwarding, set how many seconds the phone should ring before forwarding. 20–25 seconds (roughly 4–5 rings) is a common choice.

Step 6: Save Your Settings

Click Save to apply your forwarding rules. Changes take effect immediately.

Setting Up Time-Based Forwarding

Time-based rules let you automatically forward calls outside of business hours without any manual changes.

1. In Call Forwarding settings, select Time-Based Rules
2. Click Add Rule
3. Set the days and hours the rule applies (e.g., Monday–Friday, 5pm–8am)
4. Choose the forwarding destination for that time window
5. Add additional rules for weekends or holidays as needed
6. Click Save

Forwarding from the Orbit App

You can also enable quick call forwarding directly from the Orbit desktop or mobile app. Tap your status indicator and select Forward Calls, then enter the destination number. This is useful for forwarding on the fly without logging into the portal.

Troubleshooting

Calls aren't forwarding: Confirm forwarding is enabled and the destination number is correct. Check that you haven't exceeded your forwarding limit (some plans restrict simultaneous forwarding rules).

Forwarding to mobile isn't working: Make sure the mobile number is entered with the full country code (e.g., +1 for US numbers).

Time-based rules aren't triggering: Verify the time zone in your account settings matches your local time zone.

Need More Help?

Our support team can help you set up complex forwarding rules or troubleshoot issues. Use the Live Support button at the top of this page to get connected.