How does NOVA AI work?
AI-powered call insights explained
What is NOVA?
NOVA is Lightspeed Voice’s built-in artificial intelligence engine. It listens to calls in real time, transcribes conversations, and generates structured insights automatically.
NOVA eliminates manual note-taking and ensures every important detail from a call is captured, organized, and accessible.
All insights are synced directly into your call records and CRM, giving your team complete visibility into conversations.
What NOVA Does on Every Call
• Transcription — converts the full conversation into searchable text
• Smart Summary — generates a concise summary of the call
• Action Items — identifies follow-up tasks mentioned during the call
• Sentiment Analysis — detects whether the conversation tone was positive, neutral, or negative
• CRM Sync — automatically attaches all insights to the client record
How NOVA Works
- A call takes place through Lightspeed Voice
- NOVA processes the conversation in real time
- The call is transcribed automatically
- NOVA generates summaries and insights
- Information is stored and synced with your system
Where to View NOVA Insights
NOVA insights are available inside:
• Call history records
• CRM contact records
• Lightspeed Voice admin interface
