February Customer Newsletter

This February, we’re celebrating what matters most – connections. 💕 Thank you for trusting Lightspeed Voice to power your communications. We’re excited to share what’s ahead as we continue to innovate and enhance the communication experience you rely on every day.

Turn Everyday Calls Into Coaching Opportunities with NOVA

Great customer experiences aren’t built on guesswork – they’re built on insight. NOVA helps managers and teams understand what’s really happening on calls, without needing to listen to every recording or manually review notes.

With AI-powered call summaries, sentiment analysis, and searchable transcriptions, NOVA helps teams:

Identify conversation trends and recurring customer concerns
Coach more effectively using real call insights
Set sentiment goals, track performance, and reinforce positive call behaviors

Smarter conversations lead to stronger teams – and better customer experiences start with NOVA.
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AI’s Double-Edged Sword: How It Can Help or Hurt Your Business

Artificial Intelligence is transforming cybersecurity, providing businesses with powerful tools to detect threats faster and respond more efficiently. But the very capabilities that make AI so effective for defense can also be exploited by attackers – generating sophisticated phishing campaigns, deepfake scams, and social engineering.

This is the double-edged sword of AI: while it can strengthen security, it can also empower more sophisticated attacks. Businesses need to understand both the opportunities and the risks of AI, stay informed about emerging threats, and implement thoughtful strategies to stay ahead.

→ In our latest blog, we examine how AI can both enhance security and empower attackers, and what businesses can do to stay protected.

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Streamline Your Workflow with Lightspeed Voice + Acumatica

Every customer's conversation holds valuable information, but when calls, notes, and customer records live in separate systems, teams waste time searching for details and manually logging notes. As the only fully certified voice, text, and fax integration for Acumatica users, Lightspeed Voice ensures communication flows seamlessly into your system without workarounds or third-party connectors.

Calls are logged instantly, recordings attached to the correct contact, and key details are preserved without requiring manual entry. This ensures every interaction is documented accurately while freeing your team to focus more on customers and less on administrative work.

Watch the video below to see this integration in action or check out our latest blog to learn more about how Lightspeed Voice and Acumatica work together to streamline business communications.
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Catch Us on The Road This Spring!

The new year is off to a busy start, and our spring tradeshow calendar is already filling up. We’ll be on the road connecting with agencies and businesses to talk VoIP, AI, and MSP solutions. Attending one of these shows? Stop by and see what’s new from the Lightspeed Voice team.