Calls are logged instantly, recordings attached to the correct contact, and key details are preserved without requiring manual entry. This ensures every interaction is documented accurately while freeing your team to focus more on customers and less on administrative work.

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Give Your Team Instant Access to Customer Information

When a call comes in, immediate access to customer information makes a significant difference in response time and service quality. Lightspeed Voice displays caller details automatically, allowing employees to see communication history and relevant information before answering. This helps teams respond faster, provide tailored service, and support continuity across conversations. Instead of switching between systems or searching for records, everything they need is available in one place.
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Stay Organized with AI-Powered Summaries and Insights

NOVA, Lightspeed Voice's built in AI tool automatically transcribes conversations, generates summaries, and captures key details, ensuring essential information is never missed. Call summaries, recordings, and notes are saved and organized automatically, making it easy to review conversations and manage follow-ups. This improves accuracy, reduces reliance on manual notetaking, and gives teams clear visibility into every customer interaction. The result is better organization, faster follow-up, and more consistent communication across your business.
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Support Flexible Teams Across Any Location

Today’s teams need the ability to work from anywhere without losing visibility or efficiency. Lightspeed Voice supports desk phones, desktop apps, and mobile devices, allowing employees to stay connected whether they are in the office or remote in the field. All communications stay synchronized with Acumatica, ensuring consistent workflows and access to up-to-date customer information regardless of location.
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Improve Performance, Visibility, and Customer Experience

With complete access to call recordings, summaries, and activity history, businesses gain greater visibility into communication and performance. Managers can review interactions, support employee training, and ensure consistent service quality. Teams stay informed, respond faster, and maintain stronger customer relationships because every conversation is documented and accessible.
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By connecting Lightspeed Voice directly with Acumatica, businesses simplify communication, improve organization, and eliminate manual work. Every call becomes part of a complete, accurate customer record, helping teams work more efficiently and deliver a better overall experience.

Schedule a demo today and find out how Lightspeed Voice and Acumatica can boost your business!