April Customer Newsletter
Spring is a time for fresh ideas and forward momentum—and we’re excited to keep building alongside you! 🌼 Thank you for choosing Lightspeed Voice to power your connections. Here’s a look at what’s ahead as we continue to innovate and enhance your everyday communication experience…
AI That Works The Way You Do: NOVA Pro Coming Soon… 🚀👀
Built on the NOVA you already know and love, NOVA Pro gives your team full control over how call intelligence is captured, structured, and used – so the output reflects your business, not a generic template.
With NOVA Pro, get ready to unlock features built around flexibility and action:
- Custom Summaries - Shape summaries per team based on what matters most.
- Call Success Scores - Define what success looks like and track it in every call.
- Call Queries - Automatically extract key data your business relies on.
- Ask NOVA - Looking for more? Dig deeper into any call with just a simple ask.
- Actionable Follow-Ups - Auto-generate relevant texts, emails, and next steps.
Because the most powerful AI isn’t the one that does the most—it’s the one that does what matters most to you. NOVA Pro is built to adapt to your workflow, your goals, and your definition of success. 🚀
Tax Season Is Open Season for Cybercriminals
As tax season ramps up, so do cyber threats — and for businesses, the stakes are especially high. While many people think of tax scams as something that targets individuals, cybercriminals increasingly use tax season to target businesses, payroll teams, finance staff, and leadership.
Attackers often take advantage of increased email traffic, sensitive data exchanges, and tight deadlines to launch phishing attempts and other scams. Without the right safeguards in place, even a routine tax-related message can become a serious security risk.
Staying protected during this time requires awareness, proactive defenses, and the right technology to catch threats before they cause harm.
→ In our latest blog, learn how cybercriminals target businesses during tax season—and what steps you can take to stay protected.
Streamline Your Workflow with Lightspeed Voice + InsuredMine
Every customer interaction contains valuable context, but when calls, texts, emails, and notes live across different systems, it can slow your team down and lead to missed details. With the Lightspeed Voice + InsuredMine integration, your communication and CRM work together seamlessly. Incoming calls can surface key customer information in real time, while call activity and interaction details are automatically captured and synced back into InsuredMine – helping ensure every conversation is documented without the manual effort.
The result is a more connected workflow, better visibility into customer interactions, and more time for your team to focus on what matters most: building relationships and serving clients.
→ Watch This Integration in Action to see how Lightspeed Voice and InsuredMine streamline communication and simplify your day-to-day workflows.
Catch Us On The Road!
Spring is in full swing, and so is our tradeshow season. We’re hitting the road to connect with agencies and businesses, sharing the latest in VoIP, AI, and MSP solutions. Attending one of these shows? Be sure to stop by and see what’s new from the Lightspeed Voice team.
- Agent Brokers United National Trade Show (Las Vegas, NV) - April 28-30
- Big I Go Big NY (Verona, NY) - May 4-5
- PIA Indiana Annual Convention (Noblesville, IN) - May 5-6
- IIAW Wisconsin InsurCon (Green Bay, WI) - May 20-21
We Love Your Feedback!
At Lightspeed Voice, we’re dedicated to delivering top-notch products and services tailored to your needs. Your input is invaluable in helping us reach this goal. If you’ve had a positive experience with our services, we’d greatly appreciate it if you’d could take a moment to share your thoughts. Leaving a review is simple! Just head over to Google or Facebook and let others know about your experience.
As always, thank you for being a valued customer!
-The Lightspeed Voice Team
