Call Transcription for Business Phone Conversations
NOVA AI creates searchable transcripts from completed business phone calls, helping teams review conversations faster and find important details.
What Is Call Transcription?
Call transcription turns spoken phone conversations into readable text after the call ends. Instead of relying only on memory, handwritten notes, or full recordings, teams can review a written version of the conversation and quickly find the details that matter.
With NOVA AI from Lightspeed Voice, call transcription works alongside Smart Summaries and Sentiment insights to give teams more context from every completed call.
With NOVA AI from Lightspeed Voice, call transcription works alongside Smart Summaries and Sentiment insights to give teams more context from every completed call.
Included with NOVA AI
NOVA AI includes call transcription, Smart Summaries, and Sentiment insights, giving teams a faster way to review conversations and understand what happened after each call.
See how NOVA AI works
Why Call Transcription Matters
Important details can be easy to miss after a call. Call transcription gives teams a faster way to review what was said and find what matters.
Find Details Faster
Search transcripts for names, dates, questions, and next steps.
Reduce Manual Review
Scan the call record instead of replaying the full recording.
Improve Follow-Up
Help team members confirm what was discussed and respond with better context.
Ready to take your conversations further?
Upgrade to NOVA Pro and unlock the full power of your call data.
AI-POWERED CALL SUMMARIES
From Recorded Calls to Searchable Conversations
NOVA AI reviews completed calls and turns them into a concise summary your team can scan in seconds.
Completed Call
00:00
Agent:
Thanks for calling, this is Christy, How can I help you today?
00:23
Prospect:
Hi, I’m reviewing my current coverage. It’s been a while since we updated it.
00:45
Agent:
I can help with that. Are you looking to compare options or add coverage?
01:05
Customer:
Both. I want to make sure my policy still fits and isn’t costing too much.
01:19
Agent:
Sounds good. I’ll schedule a coverage review and send over next steps.
01:32
Customer:
Perfect, thank you.
Searchable Transcript
coverage review
1 result found
00:23
Dan Murphy
00:23
Hi, I’m reviewing my current coverage. It’s been a while since we updated it.
Jump to 00:23 in full transcript
Where Call Transcription Helps Most
NOVA AI helps teams review real customer conversations across the situations they handle every day, making it easier to confirm details, understand context, and follow up with confidence.
Call transcription gives your team a searchable record of the conversation, so important details are easier to find after the call ends.
More Context with NOVA AI
Call transcription is one part of NOVA AI. Together, Smart Summaries, Transcription, and Sentiment insights help teams move from the full conversation to the key takeaways faster.
Smart Summaries
Get to the key takeaways and action items—fast.
Sentiment
See how the conversation flowed with sentiment insights.
Transcription
Review the full conversation with searchable, AI-enhanced transcription.
Go Beyond Transcription with NOVA Pro.
NOVA Pro builds on NOVA with advanced tools like Success Score, Call Queries, Ask NOVA, and Follow-Ups. Teams can analyze conversations more deeply, surface specific details faster, and take action after calls with more confidence.
"Lightspeed Voice has truly outdone themselves with NOVA, and it’s become an indispensable asset for our business. If you're serious about efficiency and client satisfaction, NOVA is a game-changer."
Jason Cass
Founder, Agency Intelligence
“That’s really why I love NOVA — it helps me avoid unnecessary callbacks, makes my calls more efficient, and even serves as a learning tool for my team.
Lance Broat
Venice Print Center
"We use it! It's amazing! Saves so much time taking notes."
Scott Gaspar
Advanced Systems Group, Inc.
FAQs
Common Questions About Lightspeed Voice's Call Transcriptions. Can’t find the answer you’re looking for?
What is call transcription?+
Call transcription turns spoken phone conversations into readable text after the call ends. It gives teams a written version of the conversation so they can review details without replaying the full recording.
Does Lightspeed Voice offer call transcription?+
Yes. Lightspeed Voice offers call transcription through NOVA AI. NOVA AI also includes Smart Summaries and Sentiment insights to help teams review conversations faster.
Can call transcripts be searched?+
Yes. Searchable call transcripts help teams find names, dates, questions, concerns, and other important details from completed conversations faster.
How does call transcription help businesses?+
Call transcription helps businesses review calls faster, confirm important details, reduce manual note-taking, and improve follow-up after customer conversations.
Is call transcription the same as an AI call summary?+
No. Call transcription provides the full conversation in text. AI call summaries condense the conversation into a shorter overview of key points, outcomes, and next steps.
Can call transcription help insurance agencies?+
Yes. Call transcription can help insurance agencies review policy questions, claim conversations, billing calls, renewal discussions, and follow-up requests after client conversations.
Turn Conversations Into Searchable Call Records
NOVA AI helps teams review completed business phone calls faster with searchable transcription, Smart Summaries, and Sentiment insights built into Lightspeed Voice.
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