Business Phone Features Built Around Every Conversation
Explore the tools that help teams manage calls, review conversations, improve follow-up, and connect communication across the systems they already use.
More Than a Phone System
Lightspeed Voice brings business calling, AI call intelligence, integrations, messaging, and workflow tools together in one connected communication platform.
From everyday phone features to advanced AI insights, each feature is designed to help teams communicate clearly and follow up faster.
From everyday phone features to advanced AI insights, each feature is designed to help teams communicate clearly and follow up faster.
Built for Real Business Conversations
Whether your team is answering new leads, helping current customers, reviewing calls, or working inside an AMS or CRM, Lightspeed Voice gives you tools to keep conversations organized and easier to act on.
See how NOVA AI works
Popular Lightspeed Voice Features
Start with the features your team needs most, then expand into deeper AI tools, integrations, and automation as your workflows grow.
AI Call Summaries
Quickly understand what happened during completed business phone calls.
Call Transcription
Search and review completed calls as readable transcripts.
Sentiment Insights
Identify call tone and spot conversations that may need attention.
NOVA Pro
Unlock deeper tools like Success Score, Call Queries, Ask NOVA, and Follow-Ups.
AMS & CRM Integrations
Connect calling activity with the systems your team already uses.
Business Calling
Support everyday communication with reliable cloud-based phone tools.
Featured AI Tools
Explore the Power of NOVA AI
Click a feature to focus the center preview and see how NOVA helps teams review, understand, and act on completed conversations.
AI-POWERED CALL SUMMARIES
From Recorded Calls to Searchable Conversations
NOVA AI reviews completed calls and turns them into a concise summary your team can scan in seconds.
Completed Call
00:00
Agent:
Thanks for calling, this is Christy, How can I help you today?
00:23
Prospect:
Hi, I’m reviewing my current coverage. It’s been a while since we updated it.
00:45
Agent:
I can help with that. Are you looking to compare options or add coverage?
01:05
Customer:
Both. I want to make sure my policy still fits and isn’t costing too much.
01:19
Agent:
Sounds good. I’ll schedule a coverage review and send over next steps.
01:32
Customer:
Perfect, thank you.
Searchable Transcript
coverage review
1 result found
00:23
Dan Murphy
00:23
Hi, I’m reviewing my current coverage. It’s been a while since we updated it.
Jump to 00:23 in full transcript
Where Call Transcription Helps Most
NOVA AI helps teams review real customer conversations across the situations they handle every day, making it easier to confirm details, understand context, and follow up with confidence.
Call transcription gives your team a searchable record of the conversation, so important details are easier to find after the call ends.
Go Beyond Transcription with NOVA Pro.
NOVA Pro builds on NOVA with advanced tools like Success Score, Call Queries, Ask NOVA, and Follow-Ups. Teams can analyze conversations more deeply, surface specific details faster, and take action after calls with more confidence.
"Lightspeed Voice has truly outdone themselves with NOVA, and it’s become an indispensable asset for our business. If you're serious about efficiency and client satisfaction, NOVA is a game-changer."
Jason Cass
Founder, Agency Intelligence
“That’s really why I love NOVA — it helps me avoid unnecessary callbacks, makes my calls more efficient, and even serves as a learning tool for my team.
Lance Broat
Venice Print Center
"We use it! It's amazing! Saves so much time taking notes."
Scott Gaspar
Advanced Systems Group, Inc.
Start with NOVA.
Go Further with NOVA Pro.
NOVA gives teams core AI call intelligence with Smart Summaries, Transcription, and Sentiment. NOVA Pro adds deeper analysis and action tools for teams that need more from every conversation.
NOVA
Core AI tools that help teams review completed calls faster.
Action items & next steps
Sentiment insights
CRM/AMS Sync
Basic search & filtering
Advanced analytics & custom queries
NOVA Pro
Advanced call intelligence for deeper review, analysis, and follow-up.
Everything in NOVA
Custom summaries & call briefs
Success scoring & trends
Advanced search & filters
Automated follow-ups
Advanced analytics & custom queries
Ready for deeper insights and automation?
See what NOVA Pro can do for your team.
FAQs
Common Questions About Lightspeed Voice's Features. Can’t find the answer you’re looking for?
What features does Lightspeed Voice offer?+
Lightspeed Voice offers business calling, messaging, call recording, mobile and desktop apps, integrations, AI call summaries, call transcription, sentiment insights, and advanced NOVA Pro tools.
What are AI call summaries?+
AI call summaries turn completed phone conversations into short, readable summaries that highlight key points, customer needs, outcomes, and next steps.
Can Lightspeed Voice connect with AMS or CRM systems?+
Yes. Lightspeed Voice integrates with many AMS, CRM, sales, and business platforms to help teams connect calling activity with customer workflows.
Does Lightspeed Voice include AI features?+
Yes. NOVA AI includes Smart Summaries, Transcription, and Sentiment to help teams review completed calls faster. NOVA Pro adds advanced tools like Success Score, Call Queries, Ask NOVA, and Follow-Ups.
What is call transcription?+
Call transcription turns completed phone conversations into readable text so teams can search, review, and confirm important details faster.
How do I choose the right Lightspeed Voice features?+
The right features depend on your team’s workflow. Teams that need faster call review often start with NOVA AI, while teams that need deeper analysis, follow-up support, and advanced insights may benefit from NOVA Pro.
Turn Conversations Into Searchable Call Records
NOVA AI helps teams review completed business phone calls faster with searchable transcription, Smart Summaries, and Sentiment insights built into Lightspeed Voice.
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