Business Phone Features Built Around Every Conversation
Explore the tools that help teams manage calls, review conversations, improve follow-up, and connect communication across the systems they already use.
More Than a Phone System
Lightspeed Voice brings business calling, AI call intelligence, integrations, messaging, and workflow tools together in one connected communication platform.
From everyday phone features to advanced AI insights, each feature is designed to help teams communicate clearly and follow up faster.
From everyday phone features to advanced AI insights, each feature is designed to help teams communicate clearly and follow up faster.
Built for Real Business Conversations
Whether your team is answering new leads, helping current customers, reviewing calls, or working inside an AMS or CRM, Lightspeed Voice gives you tools to keep conversations organized and easier to act on.
See how NOVA AI works
Featured AI Tools
Explore the Power of NOVA AI
Click a feature to focus the center preview and see how NOVA helps teams review, understand, and act on completed conversations.
Explore Features by What Your Team Needs to Do
Lightspeed Voice features are built around the way teams manage conversations, from answering calls to reviewing details, following up, and connecting communication across the tools they already use.
Review
Conversations Faster
Review calls faster with summaries, transcripts, and sentiment insights.
Connect Your Workflows
Connect calls, notes, recordings, and context to your team's tools.
Manage
Business Calling
Support daily calls with routing, recording, mobility, and reporting.
Popular Lightspeed Voice Features
Start with the features your team needs most, then expand into deeper AI tools, integrations, and automation as your workflows grow.
AI Call Summaries
Quickly understand what happened during completed business phone calls.
Call Transcription
Search and review completed calls as readable transcripts.
Sentiment Insights
Identify call tone and spot conversations that may need attention.
NOVA Pro
Unlock deeper tools like Success Score, Call Queries, Ask NOVA, and Follow-Ups.
AMS & CRM Integrations
Connect calling activity with the systems your team already uses.
Business Calling
Support everyday communication with reliable cloud-based phone tools.
Start with NOVA.
Go Further with NOVA Pro.
NOVA gives teams core AI call intelligence with Smart Summaries, Transcription, and Sentiment. NOVA Pro adds deeper analysis and action tools for teams that need more from every conversation.
NOVA
Core AI tools that help teams review completed calls faster.
Action items & next steps
Sentiment insights
CRM/AMS Sync
Basic search & filtering
Advanced analytics & custom queries
NOVA Pro
Advanced call intelligence for deeper review, analysis, and follow-up.
Everything in NOVA
Custom summaries & call briefs
Success scoring & trends
Advanced search & filters
Automated follow-ups
Advanced analytics & custom queries
Ready for deeper insights and automation?
See what NOVA Pro can do for your team.
FAQs
Common Questions About Lightspeed Voice's Features. Can’t find the answer you’re looking for?
What features does Lightspeed Voice offer?+
Lightspeed Voice offers business calling, messaging, call recording, mobile and desktop apps, integrations, AI call summaries, call transcription, sentiment insights, and advanced NOVA Pro tools.
What are AI call summaries?+
AI call summaries turn completed phone conversations into short, readable summaries that highlight key points, customer needs, outcomes, and next steps.
Can Lightspeed Voice connect with AMS or CRM systems?+
Yes. Lightspeed Voice integrates with many AMS, CRM, sales, and business platforms to help teams connect calling activity with customer workflows.
Does Lightspeed Voice include AI features?+
Yes. NOVA AI includes Smart Summaries, Transcription, and Sentiment to help teams review completed calls faster. NOVA Pro adds advanced tools like Success Score, Call Queries, Ask NOVA, and Follow-Ups.
What is call transcription?+
Call transcription turns completed phone conversations into readable text so teams can search, review, and confirm important details faster.
How do I choose the right Lightspeed Voice features?+
The right features depend on your team’s workflow. Teams that need faster call review often start with NOVA AI, while teams that need deeper analysis, follow-up support, and advanced insights may benefit from NOVA Pro.
Find the Features That Fit Your Team
See how Lightspeed Voice can help your team manage conversations, review calls faster, and connect communication across your business.
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