AI Call Summaries for Business Phone Conversations
NOVA AI helps teams quickly understand what happened during customer calls with clear, AI-generated summaries built directly into Lightspeed Voice.
Need more advanced insights? Explore NOVA Pro
What Are AI Call Summaries?
AI call summaries use artificial intelligence to turn business phone conversations into short, readable summaries after the call ends.
Instead of replaying a full recording or scanning a transcript, teams can quickly review the key points, customer needs, outcomes, and follow-up details from each conversation.
Instead of replaying a full recording or scanning a transcript, teams can quickly review the key points, customer needs, outcomes, and follow-up details from each conversation.
Included with NOVA AI
With Lightspeed Voice, AI call summaries are part of NOVA AI, along with transcription and sentiment insights. Together, these tools help teams review calls faster and understand what needs attention.
See how NOVA AI works
Why AI Call Summaries Matter
Every customer call can contain important details, but replaying recordings takes time. AI call summaries give teams a faster way to understand conversations, confirm what was discussed, and identify what needs to happen next.
Save Review Time
Quickly understand the call without listening to the entire recording
Capture Key Details
Surface the main points, customer needs, outcomes, and next steps
Support Better Follow-Up
Help teams act faster after conversations with clearer call context.
Ready to take your conversations further?
Upgrade to NOVA Pro and unlock the full power of your call data.
AI-POWERED CALL SUMMARIES
From Full Conversations
to Clear Next Steps
NOVA AI reviews completed calls and turns them into a concise summary your team can scan in seconds.
Completed Call
00:00
Agent:
Thanks for calling, this is Christy, How can I help you today?
00:23
Prospect:
Hi, I’m reviewing my current coverage. It’s been a while since we updated it.
00:45
Agent:
I can help with that. Are you looking to compare options or add coverage?
01:05
Customer:
Both. I want to make sure my policy still fits and isn’t costing too much.
01:19
Agent:
Sounds good. I’ll schedule a coverage review and send over next steps.
01:32
Customer:
Perfect, thank you.
Smart Summary
Main Topic
Coverage review and policy update
Customer Need
Review current coverage and compare
Key Details
- Outdated policy
- Coverage gaps
- Cost concerns
Sentiment
Positive
Next Step
Send recap and schedule review
Where AI Call Summaries Help Most
NOVA helps your team quickly review real customer conversations across the situations you handle every day, so nothing gets missed, and every customer gets the attention they deserve.
NOVA turns each conversation into a clear summary your team can review, search, and act on.
More Context with NOVA AI
NOVA combines Smart Summaries, Transcription, and Sentiment so your team can review calls from the full conversation down to the most important takeaways.
Smart Summaries
Get to the key takeaways and action items—fast.
Sentiment
See how the conversation flowed with sentiment insights.
Transcription
Review the full conversation with searchable, AI-enhanced transcription.
Go beyond summaries. Unlock the full power of NOVA Pro.
Everything in NOVA, plus powerful AI features that turn every conversation into deeper insights, stronger relationships, and more growth.
"Lightspeed Voice has truly outdone themselves with NOVA, and it’s become an indispensable asset for our business. If you're serious about efficiency and client satisfaction, NOVA is a game-changer."
Jason Cass
Founder, Agency Intelligence
“That’s really why I love NOVA — it helps me avoid unnecessary callbacks, makes my calls more efficient, and even serves as a learning tool for my team.
Lance Broat
Venice Print Center
"We use it! It's amazing! Saves so much time taking notes."
Scott Gaspar
Advanced Systems Group, Inc.
FAQs
Common Questions About Lightspeed Voice's AI Call Summaries. Can’t find the answer you’re looking for?
What are AI call summaries?+
AI call summaries are short, AI-generated overviews of phone conversations. They help teams quickly review what happened during a call, including key points, customer needs, outcomes, and follow-up details.
How do AI call summaries help businesses?+
AI call summaries help businesses save time, reduce manual note-taking, review conversations faster, and improve follow-up after customer calls.
Can AI call summaries help insurance agencies?+
Yes. AI call summaries can help insurance agencies review policy questions, claim conversations, billing calls, renewal discussions, and follow-up requests faster after each call.
Does Lightspeed Voice offer AI call summaries?+
Yes. Lightspeed Voice offers AI call summaries through NOVA AI. NOVA helps teams review business phone conversations faster with summaries, transcription, and sentiment insights.
Are AI call summaries the same as call transcription?+
No. Call transcription turns the full conversation into text. AI call summaries condense the conversation into a shorter overview of the key points, outcomes, and next steps.
What is the difference between NOVA and NOVA Pro?+
NOVA includes Smart Summaries, Transcription, and Sentiment. NOVA Pro adds Success Score, Call Queries, Ask NOVA, and Follow-ups for deeper call analysis and post-call action support.
Have Questions?
Get Answers.
Whether you’re curious about features, integrations, or pricing, we’ll get back to you quickly with the details you need to move forward.
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