August Customer Newsletter
As summer winds down, school is back in session, and a busy fall season approaches, Lightspeed is here to help keep your business connected and running smoothly. Thank you for continuing to trust us as your communications partner. Here’s what’s new this month!
Extract Key Details With NOVA Pro Custom Call Queries ✨
What if you could instantly pull the exact details you need from every call? With Call Queries in NOVA Pro, you can.
Instead of re-listening to calls or searching through lengthy transcripts, simply define the information that matters most to your business. NOVA analyzes every call and extracts those details whenever they’re mentioned, giving you a concise, easy-to-use list of valuable customer information for every call – whether it’s names, policy numbers, vehicle details, appointment times, addresses, dates, or nearly any other data point.
The result? Accurate details ready to grab for paperwork, form completion, or follow-up – without digging through an entire conversation. Less searching. Faster follow-up. The exact information you need. All built with NOVA Pro.
Admins can enable NOVA Pro directly in settings or reach out to our team for a walkthrough and questions!
Lightspeed Joins Applied’s First Class of Certified Integrations 🤝
We’re proud to be among the first integrations certified through the new Applied Systems Vendor Certification Program!
Following a thorough onboarding and certification process, the Lightspeed Voice integration with Applied Epic has met Applied’s standards for quality and reliability. This certification gives agencies a faster, more cost-effective path to connecting their phone system with the Applied technology they already use.
It’s another important step in our commitment to delivering connected technology that helps independent insurance agencies streamline their workflows, work more efficiently, and better serve their customers.
Don’t Let a Familiar Name Fool You: DocuSign Phishing Alert 🚨
DocuSign has recently warned users about an increase in phishing attempts impersonating its brand. These emails are designed to look like familiar signature requests, invoices, or payment notices, but may contain malicious links, fake login pages, QR codes, or fraudulent payment instructions.
Our latest Lightspeed Solutions blog breaks down how these scams work, the warning signs your team should watch for, and what to do when a suspicious request reaches your inbox.
Employee awareness is essential, but training alone isn’t enough. Lightspeed Solutions pairs Security Awareness Training with Managed Email Security to help your employees recognize threats while detecting and blocking phishing emails, malicious links, and brand impersonation attempts before they reach your team.
Lightspeed Named One of Florida’s Best Companies to Work For!
Lightspeed is honored to be recognized by Florida Trend as one Florida’s Best Companies to Work For in 2026!
What makes this recognition especially meaningful is that employee feedback plays an important role in the selection process. Team members were invited to share their perspectives on the workplace experience, company culture, leadership, benefits, and overall satisfaction, making this award a true reflection of the people who know Lightspeed best.
We’re incredibly grateful for the team members who bring our values to life, support one another, and make Lightspeed a company we’re proud to be part of. Their dedication not only shapes our culture but also drives the exceptional service and experience we provide to our customers every day.
Read More About This Recognition
See You on the Road This Fall!
Tradeshow season is about to pick back up and the Lightspeed team will be traveling to events across the country to connect with customers, partners, and industry professionals. Whether we’re sharing the latest Lightspeed innovations or catching up with familiar faces, we always look forward to connecting in person. Check out where we’re headed next, and be sure to stop by and say hello!
- HUG Regional Meeting (Syracuse, NY) – September 10
- ASNOA Connect 2026 (Chandler, AZ) – September 21-23
- American Agents Alliance 2026 (Palm Desert, CA) – September 24-26
- Applied Net 2026 (Washington DC) – September 28-October 1
- InsureTech Connect 2026 (Las Vegas, NV) – September 29-October 1
