Extract the Key Details That Matter Most

Call Queries uses AI to automatically extract the information that's most important to your business. Instead of manually reviewing conversations, you simply create custom queries based on the details you want to capture, and NOVA Pro analyzes every recorded call to provide the data.

Common Call Queries include:

• Customer names and contact information
• Policy, account, claim, or order numbers
• Appointment dates and times
• Vehicle details or product information
• Follow-up commitments, next steps, or other custom data unique to your business

Create the query once, and NOVA Pro automatically pulls that information from every eligible conversation, giving your team consistent, organized results without additional effort. Rather than searching through recordings, you're searching for structured business data that's ready when you need it.

Built Around Your Business

Every organization collects different information, which is why Call Queries is fully customizable.

Insurance agencies may want to capture policy numbers, claim information, or renewal dates. Home service companies might track service addresses, equipment models, or appointment times. Sales teams can identify products discussed, customer concerns, or next steps, while healthcare offices may focus on appointment requests or referral details.

Whatever your business, if there's information your team regularly looks for after a call, Call Queries can help surface it automatically.

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Work Smarter, Not Harder

Manual notetaking and replaying conversations can slow your team down and increase the chance of missing important details. Call Queries helps eliminate those extra steps by automatically organizing the information that matters most.

With key details readily available, employees can complete follow-ups faster, update customer records more accurately, and spend less time on administrative tasks. Everyone has access to the same consistent information, helping improve collaboration, customer service, and overall efficiency.

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Unlock More Value from Every Conversation

Your business phone calls are more than conversations – they're one of your most valuable sources of customer insight. Call Queries transforms those conversations into actionable data, helping your team spend less time searching for answers and more time delivering exceptional service.

Stop searching through call recordings. Start asking the questions that matter with NOVA Pro Call Queries and turn every customer conversation into searchable business data.

→ Schedule a demo today.