Is Your Business Phone System Ready for an Unexpected Storm?
Storm season can bring more than heavy rain and strong winds. Power outages, flooding, road closures, and unexpected office closures can quickly disrupt normal business operations. While you may have a plan for protecting your employees and important data, have you considered what happens to your business phone system when your team can't make it into the office?
For businesses that rely on consistent communication with customers, being unavailable isn't always an option. A flexible, cloud-based phone system can help your team stay connected and keep calls moving, even when plans change unexpectedly.
Keep Your Team Connected from Anywhere
If employees are working from home or another location, they shouldn't have to give up access to their business phone system. With LS Orbit, employees can use their business phone system from their computer or mobile device. LS Orbit is built for both desktop and mobile. Desktop supports fast call handling, switchboard visibility, voicemail, queue management, and everyday communication, while the mobile app keeps calls, texts, voicemail, presence, and quick actions at your fingertips when you're away from your desk. Whether your team is working remotely for the day or an office closure lasts several days, employees can continue communicating without being tied to their desks.
Know Who's Available
During an unexpected closure or weather event, knowing who is available to answer calls becomes even more important. With User Statuses, impacted employees can remove themselves from call queues and ring groups with the click of a button, allowing customer calls to be routed to available team members and reducing wait times and unnecessary voicemails. Because these statuses are visible across the organization, employees can quickly see who is available and accepting calls, making it easier to coordinate coverage and keep customer communication moving when the unexpected happens.
Quickly Adjust Your Phone Schedule
Storms don't always follow your business hours. If severe weather means your office needs to close early, open late, or remain closed for the day, administrators can quickly update how incoming calls are handled using the Scheduler tool.
Regular schedules can be set in advance, while the Force Open or Force Close options make it easy to respond when conditions change unexpectedly. Calls can then be directed to the appropriate closed message or destination, keeping customers informed instead of leaving them waiting and wondering why no one is answering.
Stay Connected When the Unexpected Happens
With Lightspeed Voice’s 99.9% + reported system uptime, your business has the reliability and flexibility to help keep communications running, even when severe weather disrupts your normal operations.
You can't control when the next storm arrives, but you can prepare your business to keep communicating when it does.
Is your business ready for the unexpected? Schedule a demo today to see how your team can stay connected, wherever business takes them.
