July Customer Newsletter

We hope you had a fun and relaxing Fourth of July! As we dive into the heart of summer, we’re reflecting on how grateful we are for your partnership. Your trust in Lightspeed Voice drives us to keep innovating, and we’ve got some exciting updates that we can’t wait to share. Stay cool, stay connected—and keep an eye out for what’s next! 🌞📞

EZLynx + Lightspeed Voice Integration: Coming Soon!

We’re thrilled to give you a deeper sneak peek of our upcoming integration with EZLynx — built to simplify your workflow and deliver smarter call management!

Here’s what you’ll be able to unlock with the EZlynx integration:

Easy Call Management: Get real-time call pop-ups for every inbound and outbound call, so you're always one step ahead.
Instant Access to Key Details: Call data including duration, direction, user extension, and a call recording link can be automatically sent as a note in EZLynx— giving your team up-to-date insights right where they work.
Smarter Workflows with NOVA: Our built-in AI assistant, NOVA, enhances this integration by automatically generating call summaries and sentiment analysis, which will log directly into EZLynx. No more manual entry or missed details — just accurate, actionable data at your fingertips.

Check out the video below to see the integration in action!

Interested in EZLynx integration? Let Us Know!

Say Goodbye to the Old App – Hello, LS Orbit!

The Lightspeed Voice mobile app will be retired on August 25, 2025. To continue accessing your business phone on-the-go and enjoy our latest features, it’s time to switch to LS Orbit—our new and improved mobile app!

How to upgrade:

Uninstall the Lightspeed Voice app
Search LS Orbit in the Apple or Google app store
Download and log in

Need a direct link? Visit www.lightspeedvoice.com/orbit on your mobile device!

Visit our Website for Direct Download Links

Is Your First Line of Defense Prepared?

All it takes is one click on a malicious link to bring your entire business to a standstill. In today’s world of AI-powered phishing and rising ransomware attacks, your employees are both your greatest vulnerability and your strongest defense. The key? Empowering them with the right training, tools, and mindset.

Lightspeed Solutions offers many ways to implement cybersecurity culture in your business

Education and Training: Regularly educate employees about cybersecurity risks, best practices, and the importance of their role in protecting company data.
Simulated Phishing Exercises: Conduct simulated phishing attacks to raise awareness and train employees to recognize suspicious emails and links.
Clear Policies and Procedures: Establish clear cybersecurity policies and procedures that are easily accessible and regularly updated.
Encouragement and Recognition: Acknowledge and reward employees who consistently follow security protocols to reinforce positive behaviors and build momentum around cybersecurity.

Creating a cybersecurity culture is not a one-time effort but an ongoing commitment to building awareness, knowledge, and vigilance among all employees. Let Lightspeed Solutions handle it!

🤖 Get Lucky! Every Word Counts — Even After You Hang Up

Lucky’s secret to never missing a beat? Call transcriptions from NOVA.

Our AI assistant transcribes every call automatically, so you have a full record of the conversation at your fingertips. No more guessing what was said, no more “Can you repeat that?” — just clear, searchable transcripts available whenever you need them.

Whether you’re following up, training a new team member, or revisiting a key detail, NOVA’s got your back.

✨ Smarter recaps. Stronger follow-ups. Get Lucky — Get NOVA.

Catch Us on the Road This Summer

We’re making our way to leading industry events throughout the season. From conventions to conferences, you’ll find us there — ready to talk VoIP, AI, MSP solutions, and more.

Will you be attending? Stop by our booth! We’d love to hear what’s new with your business and share the latest updates from our team.