July Customer Newsletter
We hope you're enjoying all that summer has to offer! ☀️ Whether you're traveling, serving customers, or enjoying a well-earned break, Lightspeed is here to help keep your business connected. Thank you for choosing us as your communications partner. Here's what's new this month!
Define Success on Your Terms with Call Success Score 🚀
What does a successful call actually look like? It depends on your business. And now, it can finally be measured that way too.
With Call Success Score in NOVA Pro, instead of one-size-fits-all metrics, you define what success looks like with your own custom criteria – whether that’s upselling and closing deals, resolving customer issues, or capturing key compliance details like policy details or verification steps.
Every call is scored against your own criteria, giving managers clear insight into performance, coaching opportunities, and areas for improvement. The result is more consistent customer interactions, stronger coaching, and measurable progress across your organization.
Better coaching. Clearer standards. Smarter conversations. All built with NOVA Pro.
Admins can enable NOVA Pro directly in settings or reach out to our team for a walkthrough and questions!
Lightspeed Solutions Wins 2026 MSP Today Product of the Year Award 🏆
Lightspeed is proud to announce that Lightspeed Solutions has been named a winner of the 2026 Product of the Year Award by MSP Today and TMCnet.
This award recognizes innovative managed services solutions that help organizations strengthen security, streamline IT operations, and deliver greater value to their customers. Lightspeed Solutions was recognized for its commitment to providing reliable managed IT and cybersecurity services that help businesses stay protected, productive, and focused on what matters most.
We're honored to receive this recognition as a reflection of our continued commitment to innovation and exceptional service. Thank you to TMC, and to our customers and partners whose trust and support make achievements like this possible!
Read More About This Recognition
Why Businesses Need a Layered Cybersecurity Approach
A locked front door can help protect your home, but it won't stop someone who finds another way inside. Security cameras, alarms, and other safeguards all work together to provide stronger protection. The same is true for your business cybersecurity.
Today's cybercriminals are constantly evolving their tactics and finding new ways to bypass traditional defenses and stay hidden. In fact, attackers can remain hidden inside a network for an average of 14 days before being detected – giving them valuable time to access sensitive information and cause damage.
Our latest blog from Lightspeed Solutions explores why businesses need a layered cybersecurity strategy that combines multiple protections to reduce risk and stay ahead of emerging threats. From preventing unauthorized access to detecting suspicious activity, each layer plays an important role in building a stronger security foundation.
Catch Us On The Road!
The summer season is here, and we’re excited to continue connecting with customers, partners, and industry professionals at events across the country. Whether we’re sharing the latest Lightspeed innovations or catching up with familiar faces, we always enjoy the opportunity to connect in person. Make sure to come say hello!
- Southeast Building Conference (Orlando, FL) – July 29-30
- HUG Regional Meeting (Orange County, CA) – August 20
- Agent Brokers United Minivention (Ontario, CA) – August 28
As always, thank you for being a valued customer!
-The Lightspeed Team
