June Customer Newsletter
Summer is here, and we’re excited to keep helping you stay connected, productive, and ahead of the curve. ☀️ Thank you for choosing Lightspeed to power your communications! Here’s a look at what’s new as we continue to innovate and enhance the communication experience you rely on every day.
Call Summaries Just Got Smarter with NOVA Pro 🚀
With Custom Summaries, NOVA Pro goes beyond standard AI-generated recaps by letting you define exactly what information matters most. From action items and follow-ups to caller pain points and key discussion points, every summary is tailored to highlight the insights your team actually needs.
Even better, summaries can be customized by user, department, or workflow – ensuring each team gets relevant, role-specific visibility into every conversation. The result is clearer communication, stronger follow-through, and more actionable insights across your organization.
Smarter summaries. Better visibility. More actionable insights – all built into NOVA Pro.
Admins can enable NOVA Pro directly in settings or reach out to our team for a walkthrough and questions!
2FA/MFA Verification Short Codes Now Supported 📲
Our latest platform update adds support for 2FA and MFA verification codes, allowing your Lightspeed Voice business numbers to receive authentication codes directly in your Messages inbox. This helps reduce the need for personal mobile numbers when accessing everyday business tools and platforms that require MFA, such as Google, Microsoft, Amazon, CRMs, and more.
Codes sent to a Lightspeed Voice number can be accessed in Messenger under “Short Codes” by any user with access to that business number.
As always, this enhancement is part of our ongoing commitment to improving functionality across the Lightspeed Voice platform based on real-world customer needs.
Lightspeed Recognized with 2026 UC Product of the Year Award 🏆
Lightspeed is proud to announce that we have been named as a winner of the 2026 Unified Communications Product of the Year Award by INTERNET TELEPHONY magazine and TMCnet for our NOVA AI!
This award recognizes innovative unified communications technologies that are transforming the way businesses communicate, collaborate, and engage with customers. NOVA was recognized for its ability to turn everyday conversations into actionable insights through AI-powered features such as call transcription, automated summaries, sentiment analysis, conversational insights, and enhanced reporting.
We're honored to receive this recognition as a reflection of our continued commitment to innovation and helping businesses communicate smarter every day. Thank you to TMC, and to our customers and partners whose trust and support make achievements like this possible.
Read More About This Recognition
Why IT Support Response Time Matters for Business Productivity
Did you know that 85% of employees experience a technology-related slowdown every single workday? While many businesses try to manage technology challenges internally, even minor problems can create a ripple effect of lost productivity, missed opportunities, and employee frustration. In fact, the hidden costs of slow IT response times often extend far beyond the original issue.
This month's blog from Lightspeed Solutions takes a closer look at the real business impact of delayed IT support and why a reactive approach can end up costing organizations more time and money than they realize.
The good news? Fast, reliable IT support can help minimize downtime and keep employees focused on their work. With Lightspeed Solutions' 100% U.S.-based IT Help Desk, your team gets direct access to experienced technicians who can quickly resolve everyday technology challenges and provide support for more complex IT issues—so your employees can spend less time troubleshooting and more time getting work done.
Catch Us On The Road!
Summer event season is in full swing, and the Lightspeed team is excited to be connecting with customers, partners, and industry professionals across the country. If you'll be attending any of the events below, be sure to stop by and say hello!
- IIAV Convention & Tradeshow (Virginia Beach, VA) - June 28-30
- Great Florida Summer Conference (Orlando, FL) – July 24-26
- Southeast Building Conference (Orlando, FL) – July 29-30
- HUG Regional Meeting (Orange County, CA) – August 20
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