October Customer Newsletter
October is here, bringing cooler weather, changing leaves, and a little spooky season fun! 🎃 As the year winds down, there's nothing scary about staying connected, secure, and productive with Lightspeed by your side. Thank you for trusting us as your communications and technology partner. Here's what's new this month!
NEW in NOVA: Spanish Transcription is Here!
More languages. More possibilities. NOVA now supports Spanish transcription and AI-powered insights!
Whether your team serves English-speaking or Spanish-speaking clients, you can now get even more value from every conversation with NOVA and NOVA Pro. From call transcriptions and summaries to sentiment analysis, success scores, custom summaries, and actionable call insights, NOVA brings the same powerful capabilities to your Spanish-language calls.
Already have NOVA? There's nothing you need to do! NOVA automatically detects the language being spoken and transcribes accordingly. No additional setup or changes required. Don’t have NOVA? Get started today! 👇
5 Hidden Cybersecurity Threats Every Business Should Know
October may be known for things that go bump in the night, but for businesses, some of the scariest threats are the ones you never see coming. This month is Cybersecurity Awareness Month, making it the perfect time to take a closer look at what could be hiding within your business's technology environment.
From forgotten employee accounts and outdated software to convincing phishing emails, seemingly small security gaps can create big opportunities for cybercriminals to access sensitive business and customer information.
Do you know where your business could be vulnerable? Discover five often-overlooked cybersecurity threats and what you can do to stay one step ahead in our latest blog!
New Feature Alert: User Profiles ✨
Getting the information you need about your team just got easier with User Profiles, now available in Lightspeed Voice.
From the Switchboard, simply click on a team member to quickly view key details like their extension, direct number, location, time zone, and connected integrations — all in one centralized view.
For managers, User Profiles provide even more visibility, bringing together call history, today’s activity, and NOVA Insights so you can quickly understand user activity without jumping between different screens.
More visibility. Less searching. One centralized view of your team.
Integration Spotlight: Lightspeed Voice + InsuredMine
A customer call can contain important details about a policy, renewal, claim, or life change, but that information is only valuable later if your team can easily find it.
The Lightspeed Voice + InsuredMine integration helps connect your agency’s conversations with the customer record. When a call comes in, InsuredMine can surface the caller’s Contact360 information so your team has valuable context before answering. After the conversation, a link to the Lightspeed Voice call recording is automatically added to the account notes, helping preserve that interaction without relying on manual call logging.
The result? Less searching, less manual work, and more context for the next person who works with that client. Read our latest blog to see how Lightspeed Voice and InsuredMine work together to help turn everyday calls into client history your agency can continue to use.
Catch Us at an Upcoming Event!
We're wrapping up the year with a few more opportunities to connect! If you're attending one of our upcoming events, we'd love to see you. Stop by, say hello, and catch up on what's new at Lightspeed!
- Big I Kentucky (French Lick, IN) – November 4-6
- HUG Regional (Tampa, FL) – November 12
- Agent Brokers United Holiday Event (Ontario, CA) – December 4
- Small Business Expo (Atlanta, GA) – December 16
Are You Following Us on Social Media?
Get the latest updates, product tips, and a little fun with Lucky—straight from your feed. Follow us on social for:
- New features & integrations
- Cybersecurity tips
- Event updates
Don’t miss out - join the conversation!
As always, thank you for being a valued customer!
-The Lightspeed Team
