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AI-powered insights
Explore NOVA call summaries, sentiment and performance insights.
Explore NOVA Pro →Lightspeed Voice vs. 8x8
Compare Lightspeed Voice and 8x8 on business calling, guided onboarding, NOVA AI, integrations and support.
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Lightspeed Voice vs. 8x8
Compare Lightspeed Voice and 8x8 on business calling, guided onboarding, NOVA AI, integrations and support.
| What to compare | Lightspeed Voice | 8x8 |
|---|---|---|
| Insurance AMS integrations | Lightspeed Voice supports direct insurance workflows with Applied Epic, AMS360 and AgencyZoom. | 8x8's cited Work integration pages describe Salesforce and Microsoft Dynamics rather than the insurance AMS workflows shown here. |
| Salesforce recording links | The Lightspeed Voice Salesforce integration can automatically log calls and attach recording links to contact activity. | 8x8 states its Contact Center Salesforce recording links require Quality Management Speech Analytics to open them. |
| Advanced AI availability | NOVA Pro offers optional Success Score, sentiment alerts and advanced follow-up workflows. | 8x8 Smart Assist is in limited availability for administrator-enabled Contact Center users. |
| Salesforce integration prerequisites | Lightspeed Voice offers a Salesforce integration for call popups and automatic call logging; requirements depend on the proposed integration. | 8x8 lists an X Series license and Salesforce Professional or above for 8x8 Work for Salesforce. |
Reviewed September 2026. Product features, availability and pricing can change; confirm details with each provider.
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FAQs
Common Questions About Lightspeed Voice's Features. Can’t find the answer you’re looking for?
What features does Lightspeed Voice offer?+
Lightspeed Voice offers business calling, messaging, call recording, mobile and desktop apps, integrations, AI call summaries, call transcription, sentiment insights, and advanced NOVA Pro tools.
What are AI call summaries?+
AI call summaries turn completed phone conversations into short, readable summaries that highlight key points, customer needs, outcomes, and next steps.
Can Lightspeed Voice connect with AMS or CRM systems?+
Yes. Lightspeed Voice integrates with many AMS, CRM, sales, and business platforms to help teams connect calling activity with customer workflows.
Does Lightspeed Voice include AI features?+
Yes. NOVA AI includes Smart Summaries, Transcription, and Sentiment to help teams review completed calls faster. NOVA Pro adds advanced tools like Success Score, Call Queries, Ask NOVA, and Follow-Ups.
What is call transcription?+
Call transcription turns completed phone conversations into readable text so teams can search, review, and confirm important details faster.
How do I choose the right Lightspeed Voice features?+
The right features depend on your team’s workflow. Teams that need faster call review often start with NOVA AI, while teams that need deeper analysis, follow-up support, and advanced insights may benefit from NOVA Pro.
Why evaluate Lightspeed Voice alongside 8x8?
Lightspeed Voice combines business calling with guided onboarding, call-flow setup assistance and U.S.-based support. Ask each team to show how it would implement your specific phone workflows.
Who helps set up our routing with Lightspeed Voice?
The Lightspeed Voice team assists with configuring call flows during onboarding. Bring your current routing and transfer requirements to the planning conversation.
What does Lightspeed Voice's NOVA AI provide?
NOVA offers call transcription, Smart Summaries and sentiment insights to help teams review conversations. NOVA Pro provides additional analysis and automation capabilities.
What implementation details should we check in an 8x8 proposal?
Confirm who handles number porting, call-flow configuration, user training and ongoing changes. Ask which services are included in writing for the package you are evaluating.
Can Lightspeed Voice integrate with our other systems?
Lightspeed Voice works with supported CRM and business applications. Confirm your specific software and the call activity or AI insights your team wants to connect.
What belongs in a complete business phone quote?
Include licenses, calling and routing requirements, AI options, integrations, implementation and ongoing support. Compare the entire scope rather than a starting price.
