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AI-powered insights
Explore NOVA call summaries, sentiment and performance insights.
Explore NOVA Pro →Lightspeed Voice vs. Dialpad
Compare Lightspeed Voice and Dialpad on business calling, personalized onboarding, NOVA AI, integrations and support.
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Lightspeed Voice vs. Dialpad
Compare Lightspeed Voice and Dialpad on business calling, personalized onboarding, NOVA AI, integrations and support.
| What to compare | Lightspeed Voice | Dialpad |
|---|---|---|
| Sentiment insights | NOVA analyzes completed calls for sentiment and can generate sentiment alerts. | Dialpad's live call sentiment is not included in Connect; it is listed for Support and Sell. Live and post-call sentiment serve different purposes. |
| Automatic call recording | Lightspeed Voice supports automatic call recording for business conversations. | Dialpad's feature matrix lists automatic recording in Connect for Departments only. |
| AI scoring | NOVA Pro offers customizable Success Score for reviewing completed conversations. | Dialpad Connect does not include Dialpad AI Scorecards; the feature is an add-on or included in certain Support and Sell tiers. |
| Real-time reporting | Lightspeed Voice provides reporting and live call activity visibility for teams. | Dialpad's published matrix does not include a real-time dashboard in Connect; that dashboard is listed in Support and Sell. |
Reviewed September 2026. Product features, availability and pricing can change; confirm details with each provider.
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Industry integrations
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Built for your industry
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FAQs
Common Questions About Lightspeed Voice's Features. Can’t find the answer you’re looking for?
What features does Lightspeed Voice offer?+
Lightspeed Voice offers business calling, messaging, call recording, mobile and desktop apps, integrations, AI call summaries, call transcription, sentiment insights, and advanced NOVA Pro tools.
What are AI call summaries?+
AI call summaries turn completed phone conversations into short, readable summaries that highlight key points, customer needs, outcomes, and next steps.
Can Lightspeed Voice connect with AMS or CRM systems?+
Yes. Lightspeed Voice integrates with many AMS, CRM, sales, and business platforms to help teams connect calling activity with customer workflows.
Does Lightspeed Voice include AI features?+
Yes. NOVA AI includes Smart Summaries, Transcription, and Sentiment to help teams review completed calls faster. NOVA Pro adds advanced tools like Success Score, Call Queries, Ask NOVA, and Follow-Ups.
What is call transcription?+
Call transcription turns completed phone conversations into readable text so teams can search, review, and confirm important details faster.
How do I choose the right Lightspeed Voice features?+
The right features depend on your team’s workflow. Teams that need faster call review often start with NOVA AI, while teams that need deeper analysis, follow-up support, and advanced insights may benefit from NOVA Pro.
Why consider Lightspeed Voice when comparing Dialpad?
Lightspeed Voice pairs business calling with guided onboarding, assistance setting up call flows and direct U.S.-based support. Ask how those services and NOVA capabilities fit the way your team works.
Will Lightspeed Voice help us move and configure our phone system?
The Lightspeed Voice team provides personalized onboarding and help configuring call flows. Review your numbers, routing and staff training needs during planning.
What insights can Lightspeed NOVA provide after a call?
NOVA provides call transcription, Smart Summaries and sentiment insights. NOVA Pro offers additional tools for analysis and follow-up workflows; confirm the options in your quote.
Will Lightspeed Voice help us set up our phone system?
Yes. Lightspeed Voice offers personalized onboarding, live setup assistance, and hands-on call-flow configuration to help your team get started without managing the entire process on its own.
Can Lightspeed Voice connect with our CRM?
Lightspeed Voice integrates with supported business applications. Share your exact CRM and the information your team needs to capture so the available workflows can be demonstrated.
How should we compare the cost of Lightspeed Voice and Dialpad?
Look beyond a per-user rate: include calling, messaging, any AI options, implementation, integrations and support. Compare quotes for the specific services your team will use.
