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AI-powered insights
Explore NOVA call summaries, sentiment and performance insights.
Explore NOVA Pro →Lightspeed Voice vs. Nextiva
Compare Lightspeed Voice and Nextiva on business calling, guided onboarding, NOVA AI, integrations and support.
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Lightspeed Voice vs. Nextiva
Compare Lightspeed Voice and Nextiva on business calling, guided onboarding, NOVA AI, integrations and support.
| What to compare | Lightspeed Voice | Nextiva |
|---|---|---|
| AI call summaries | Optional NOVA provides transcription, Smart Summaries and sentiment insights for completed calls. | Nextiva lists AI transcription and summaries on Scale, not on its published Core or Engage plans. |
| CRM integrations | Lightspeed Voice connects supported CRM and agency management software to call activity. | Nextiva lists Salesforce, HubSpot and other CRM connections as add-ons across Core, Engage and Scale. |
| Advanced reporting | Lightspeed Voice includes call activity and reporting tools in its communications platform. | Nextiva's published Core plan does not include the advanced reporting listed under Engage. |
| Smart call routing | Lightspeed Voice helps configure call routing and call flows during personalized onboarding. | Nextiva's plan comparison lists smart call routing on Scale, or with a call-center add-on on Engage; Core does not list it. |
Reviewed September 2026. Product features, availability and pricing can change; confirm details with each provider.
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Industry integrations
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FAQs
Common Questions About Lightspeed Voice's Features. Can’t find the answer you’re looking for?
What features does Lightspeed Voice offer?+
Lightspeed Voice offers business calling, messaging, call recording, mobile and desktop apps, integrations, AI call summaries, call transcription, sentiment insights, and advanced NOVA Pro tools.
What are AI call summaries?+
AI call summaries turn completed phone conversations into short, readable summaries that highlight key points, customer needs, outcomes, and next steps.
Can Lightspeed Voice connect with AMS or CRM systems?+
Yes. Lightspeed Voice integrates with many AMS, CRM, sales, and business platforms to help teams connect calling activity with customer workflows.
Does Lightspeed Voice include AI features?+
Yes. NOVA AI includes Smart Summaries, Transcription, and Sentiment to help teams review completed calls faster. NOVA Pro adds advanced tools like Success Score, Call Queries, Ask NOVA, and Follow-Ups.
What is call transcription?+
Call transcription turns completed phone conversations into readable text so teams can search, review, and confirm important details faster.
How do I choose the right Lightspeed Voice features?+
The right features depend on your team’s workflow. Teams that need faster call review often start with NOVA AI, while teams that need deeper analysis, follow-up support, and advanced insights may benefit from NOVA Pro.
Why consider Lightspeed Voice when evaluating Nextiva?
Lightspeed Voice offers guided phone-system setup, personalized onboarding, U.S.-based support and optional NOVA AI insights. Compare the exact services and implementation scope included in each proposal.
Can Lightspeed Voice help configure our call flows?
Yes. Lightspeed Voice assists with call-flow configuration during onboarding, helping your team set up how calls are answered, routed and followed up.
What can NOVA AI help our team accomplish?
NOVA offers transcription, Smart Summaries and sentiment insights to make completed conversations easier to review. NOVA Pro provides additional analysis and automation options.
Are Nextiva's AI call summaries included in every plan?
Nextiva lists AI transcription and summaries on its Scale plan. Confirm which plan and optional services your quote includes before comparing AI capabilities and costs.
Can Lightspeed Voice work with the software we already use?
Lightspeed Voice supports integrations with compatible business applications. Ask for a demonstration of your specific workflow, including which call and customer details are available.
What should a Nextiva-to-Lightspeed Voice quote cover?
Include calling, messaging, routing, onboarding, AI features, integrations and ongoing support. Ask each provider to identify any plan upgrades or add-ons needed for your requirements.
