AI Phone System for Smarter Business Communications
Lightspeed combines business phone service with AI-powered call intelligence, automation, and integrations to help teams understand conversations, respond faster, and get more value from every call.
What Is an AI Phone System?
An AI phone system combines cloud-based business communications with artificial intelligence that can analyze, summarize, evaluate, and act on call data.
Instead of treating every conversation as a standalone phone call, Lightspeed uses NOVA AI to turn those conversations into useful business information your team can review, search, share, and use in connected workflows.
Instead of treating every conversation as a standalone phone call, Lightspeed uses NOVA AI to turn those conversations into useful business information your team can review, search, share, and use in connected workflows.
Built Into Lightspeed Voice
AI capabilities are integrated directly into the Lightspeed platform, so teams can access call intelligence alongside their phone system, users, reporting, and integrations.
See how NOVA AI works
Why AI-Powered Phone Systems Matter
Traditional phone systems connect calls. An AI phone system helps your team understand what happened during those calls and what should happen next.
Capture Every Conversation
Transcribe calls and preserve the details your team would otherwise have to remember or enter manually.
Understand Every Call
Use AI summaries, sentiment, extracted information, and call analysis to quickly understand the outcome of each conversation.
Turn Calls Into Action
Use NOVA Pro to evaluate calls, create follow-up content, automate reporting, and push useful information into connected systems.
Ready to get more from every conversation?
See how NOVA AI turns your calls into summaries, insights, and actionable data.
AI-POWERED CALL SUMMARIES
From Phone Calls to Business Intelligence
NOVA AI works behind the scenes to turn everyday phone conversations into structured insights your team can use.
Completed Call
00:00
Agent:
Thanks for calling, this is Christy, How can I help you today?
00:23
Prospect:
Hi, I’m reviewing my current coverage. It’s been a while since we updated it.
00:45
Agent:
I can help with that. Are you looking to compare options or add coverage?
01:05
Customer:
Both. I want to make sure my policy still fits and isn’t costing too much.
01:19
Agent:
Sounds good. I’ll schedule a coverage review and send over next steps.
01:32
Customer:
Perfect, thank you.
Smart Summary
Main Topic
Coverage review and policy update
Customer Need
Review current coverage and compare
Key Details
- Outdated policy
- Coverage gaps
- Cost concerns
Sentiment
Positive
Next Step
Send recap and schedule review
AI Features Built Into Your Phone System
Lightspeed gives teams multiple ways to understand and act on their conversations without adding disconnected tools.
NOVA turns each conversation into a clear summary your team can review, search, and act on.
More Context With NOVA AI
NOVA turns individual calls into searchable conversation intelligence. Teams can review transcripts, summaries, sentiment, extracted details, and other AI-generated insights from one place.
Go Beyond Call Intelligence With NOVA Pro.
NOVA Pro builds on Lightspeed's AI phone system with more ways to customize, evaluate, and act on every conversation.
"Lightspeed Voice has truly outdone themselves with NOVA, and it’s become an indispensable asset for our business. If you're serious about efficiency and client satisfaction, NOVA is a game-changer."
Jason Cass
Founder, Agency Intelligence
“That’s really why I love NOVA — it helps me avoid unnecessary callbacks, makes my calls more efficient, and even serves as a learning tool for my team.
Lance Broat
Venice Print Center
"We use it! It's amazing! Saves so much time taking notes."
Scott Gaspar
Advanced Systems Group, Inc.
FAQs
Common Questions About Lightspeed Voice's AI Call Summaries. Can’t find the answer you’re looking for?
What is an AI phone system?+
An AI phone system combines cloud-based business communications with artificial intelligence that can analyze call recordings and conversations. Depending on the platform, this can include transcription, summaries, sentiment analysis, information extraction, call scoring, follow-up content, and automation.
How does AI work with a business phone system?+
AI can process completed calls and turn them into structured information. With Lightspeed, NOVA AI can transcribe conversations, summarize key points, evaluate sentiment, extract important details, and provide additional insights that teams can review after a call.
Can an AI phone system summarize calls automatically?+
Yes. Lightspeed's NOVA AI can generate Smart Summaries from completed calls so users can understand the main points without replaying the entire recording.
Can an AI phone system analyze customer sentiment?+
Yes. NOVA can analyze call sentiment and help teams identify the tone of completed conversations. Sentiment Alerts can also notify users when calls meet defined conditions.
Can AI phone systems integrate with CRM or industry software?+
Yes. Lightspeed integrates with a range of CRM, AMS, and business platforms so teams can connect communications and call data with the systems they already use.
What is the difference between NOVA and NOVA Pro?+
NOVA provides core AI call intelligence such as transcription, summaries, sentiment, and other call insights. NOVA Pro adds more customization, evaluation, automation, and reporting capabilities.
Have Questions?
Get Answers.
Want to see how AI can fit into your team's phone system and workflow? We'll show you how Lightspeed Voice, NOVA AI, NOVA Pro, and integrations work together.
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