Lightspeed Voice + HubSpot
Bring Every Customer Conversation Into HubSpot
Connect Lightspeed Voice with HubSpot to identify callers faster, launch calls from contact records, and automatically keep communication activity connected to your CRM.
Open matching HubSpot records when calls arrive
Place calls directly from HubSpot
Automatically log calls and communication activity
See how Lightspeed Voice connects calling and customer activity with HubSpot.
Available in the HubSpot App Marketplace
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Included with eligible Lightspeed Voice plans
Give Your Team the Full Picture Before They Answer
When a customer calls, Lightspeed Voice searches HubSpot for a matching phone number and opens the corresponding record. Your team can see who is calling and review relevant customer information without manually searching the CRM.
- Match incoming calls with HubSpot contacts
- Open the corresponding customer record automatically
- Review contact history before or during the conversation
HubSpot Phone Integration with AI Call Intelligence
Lightspeed Voice integrates with HubSpot to help your team connect calls, texts, recordings, and client activity with their sales and service workflows. Teams can reduce manual updates and keep prospect and client communication easier to track.
NOVA AI + HubSpot
When paired with NOVA AI, HubSpot-connected calling can support AI-generated summaries, transcription, sentiment insights, and follow-up workflows, giving teams more context from every customer conversation.
Explore AI Features
Work Smarter With Lightspeed NOVA AI
When HubSpot is paired with Lightspeed Voice and NOVA AI, your team can gain additional context from customer conversations.
Smart Summaries
Get to the key takeaways and action items—fast.
Sentiment
See how the conversation flowed with sentiment insights.
Transcription
Review the full conversation with searchable, AI-enhanced transcription.
Built for Sales, Service, and Customer-Facing Teams
Spend More Time With Customers and
Less Time Updating Systems
Less Time Updating Systems
Faster Call Handling
See matching HubSpot records as conversations begin.
Less Manual Data Entry
Automatically capture call activity after conversations.
Better Customer Context
Give representatives access to a more complete communication history.
More Consistent Follow-Up
Keep important call information available to everyone working with the customer.
FAQs
Frequently Asked Questions About
Lightspeed Voice and HubSpot
Lightspeed Voice and HubSpot
Does Lightspeed Voice integrate with HubSpot?
Yes. Lightspeed Voice connects business calling with HubSpot to support automatic screen pops, click-to-call, call logging, and organized communication activity.
How does the HubSpot screen pop work?
When a call arrives, the integration searches HubSpot for a customer record matching the caller’s phone number. When a match is found, the corresponding HubSpot record opens automatically.
Can users place Lightspeed Voice calls from HubSpot?
Yes. Users can initiate calls from phone numbers in HubSpot using the Lightspeed Voice Chrome extension or supported browser calling.
Are calls automatically logged in HubSpot?
Yes. Completed calls can be automatically logged in HubSpot with relevant call details and a link to the call recording.
What communication activity can appear in HubSpot?
The integration supports organizing calling and other communication activity, including calls, text messages, and emails. The exact information displayed can depend on your Lightspeed Voice configuration.
Does the integration include NOVA AI?
NOVA AI is an additional Lightspeed Voice capability. When enabled, it can provide transcription, summaries, sentiment insights, information extraction, and follow-up assistance for supported calls.
How much does the HubSpot integration cost?
The integration is included with Lightspeed Voice. Contact Lightspeed Voice to confirm plan availability and account requirements.
What permissions are required?
The integration requires access to relevant HubSpot contacts, owners, calls, and notes. Your Lightspeed Voice onboarding or support team can help verify the necessary permissions.
Connect Every HubSpot Record With the Conversations Behind It
Give your team faster access to customer information, automatically capture call activity, and keep communication moving with Lightspeed Voice and HubSpot.
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