White outline of Lucky, the Lightspeed Voice robot mascot's head

NOVA Pro is coming.

Smarter call insights, scoring, and automation.

First Month Free.

Add Lightspeed Solutions IT & Cybersecurity services.

Exclusive offer for existing Lightspeed Voice customers.

View Offer >

← Back to Support

NOVA Pro Overview

Learn how NOVA Pro uses custom summaries, success scoring, call queries, Ask NOVA, and follow-up drafts.

Overview

NOVA Pro adds tools for organizing call information, evaluating conversations against your team's criteria, and preparing follow-up messages.

Custom Summaries

Tailor summaries to capture the information your team needs, such as action items, pain points, and customer details.

Success Score

Define the criteria for a successful call and assign weights to those criteria. NOVA Pro evaluates calls against that structure.

Call Queries and Ask NOVA

Call queries help extract specific details from conversations. Ask NOVA lets you ask questions and receive answers drawn from the call.

Follow-Up Drafts

NOVA Pro can generate follow-up email and text drafts based on the conversation. Review the draft before using it.

Workflow Setup

See the NOVA Pro Workflows Setup entry for the existing instructions on creating and assigning workflows.

Last Updated:

October 5, 2026

Heading 1

Heading 2

Heading 3

Heading 4

Heading 5

Heading 6

Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat. Duis aute irure dolor in reprehenderit in voluptate velit esse cillum dolore eu fugiat nulla pariatur.

Block quote

Ordered list

Item 1
Item 2
Item 3

Unordered list

Item A
Item B
Item C

Text link

Bold text

Emphasis

^Superscript

_Subscript

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Suspendisse varius enim in eros elementum tristique. Duis cursus, mi quis viverra ornare, eros dolor interdum nulla, ut commodo diam libero vitae erat. Aenean faucibus nibh et justo cursus id rutrum lorem imperdiet. Nunc ut sem vitae risus tristique posuere.