Overview
The QQCatalyst integration connects Lightspeed Voice directly to your QQCatalyst account. Once connected, incoming calls automatically open the matching contact, and call activity is logged for you automatically.
Before You Begin
Before starting setup, make sure you have:
- An active Lightspeed Voice account with Dashboard access
- The Orbit desktop app installed
- Valid QQCatalyst login credentials
- Appropriate user permissions
Step-by-Step Setup
Step 1: Install Orbit
Download Orbit from the Dashboard by clicking the gear icon, install it, and sign in using your Lightspeed Voice credentials.
Step 2: Create the Integration in the Dashboard
Go to Dashboard → Management → Lead Settings → Integrations. Click the + icon to start a new integration.
- Enter the integration name as QQCatalyst
- Select QQCatalyst as the vendor
Step 3: Assign Users
Enable users individually, or click Select All to assign access to everyone at once.
Step 4: Authenticate QQCatalyst
Click Authenticate and enter your QQCatalyst credentials to establish the connection.
Step 5: Configure Call Pop Settings
Choose a Call Pop option: None, Inbound, Outbound, or All. All is recommended.
Step 6: Enable Triggers
Enable all triggers for full functionality, including logging and automation.
Step 7: Test Call Flow
Test both directions to confirm the integration is working:
- Inbound — confirm QQCatalyst opens the matching contact automatically
- Outbound — confirm calls launch and log properly
Step 8: Verify Logging
Make sure call logs include recordings, notes, and communication history.
How It Works
Incoming calls trigger automatic pop-ups in QQCatalyst with caller details. After the call, activity — including recordings, messages, emails, and interaction history — is logged in one centralized location.
Troubleshooting
Authentication failures: Verify your QQCatalyst credentials are correct.
No pop-ups: Make sure Orbit is running and Call Pop is enabled.
No logs: Confirm triggers are enabled for the integration.
Number Porting Note
If you're porting an existing number, test the integration again after the port completes to confirm DID routing and user assignment are correct.
Need More Help?
Email help@lightspeedvoice.com or call 941-564-3010 for assistance.
