Overview

Ring Groups and Queues determine how inbound calls are routed to multiple users at once. They're commonly used for front desk, support, or sales teams, and are especially important for managing high call volume or maintaining coverage during holidays and office closures.

Where to Manage Them

Ring Groups and Queues are managed by administrators under the Admin Essentials section of the Lightspeed Voice Dashboard. Reporting on queue activity is also available from the Phone Reports section on the main dashboard alongside the Dashboard, CDR Report, and DID Report views.

Why Use Them

• Distribute incoming calls across an entire team rather than one extension
• Maintain coverage during peak volume or staff absences
• Provide structured routing for departments like front desk, sales, or support

Need More Help?

Email help@lightspeedvoice.com or call 941-564-3010 for assistance.