Overview
Ring Groups and Queues determine how inbound calls are routed to multiple users at once. They're commonly used for front desk, support, or sales teams, and are especially important for managing high call volume or maintaining coverage during holidays and office closures.
Where to Manage Them
Ring Groups and Queues are managed by administrators using the account's phone routing tools. The Admin Essentials training introduces their purpose and how they fit into office call handling. Reporting on queue activity is also available from the Phone Reports section on the main dashboard alongside the Dashboard, CDR Report, and DID Report views.
Why Use Them
- Distribute incoming calls across an entire team rather than one extension
- Maintain coverage during peak volume or staff absences
- Provide structured routing for departments like front desk, sales, or support
Administrator Training
Start with Admin Essentials to review administrative access and your office's call coverage needs. Contact Support for configuration help.
Need More Help?
Email help@lightspeedvoice.com or call 941-564-3010 for assistance.
