Overview

NOVA AI supports Spanish call transcription and summaries within Lightspeed Voice. When a conversation is in Spanish, NOVA detects the language and creates a written transcript in Spanish. It can also generate a Spanish summary with the key takeaways from the conversation.

How Spanish Transcription Works

NOVA recognizes Spanish speech automatically and transcribes the conversation directly in Spanish. The transcript follows the language spoken during the call, and the Spanish summary provides a shorter overview of what was discussed.

Your team can use the transcript to revisit customer questions, requests, and other details, then review the summary to prepare for follow-up.

Before You Begin

NOVA and call transcription must be enabled for the appropriate user. See How does NOVA AI work? for instructions on activating users, enabling default transcription, and reviewing transcript status.

Find a Spanish Transcript and Summary

1. Open Call History in the expanded Switchboard, or find the call in Reports.
2. Look for the T icon. Blue indicates that the transcript is ready; orange indicates that the call is still processing.
3. Open the call to review its Transcription and Call Summary.
4. For a conversation conducted in Spanish, review the Spanish transcript and summary to confirm the details and key takeaways.

Example

Frequently Asked Questions

Can NOVA transcribe calls in Spanish?

Yes. NOVA AI detects Spanish speech and creates a written transcript in Spanish.

Does NOVA also create Spanish call summaries?

Yes. NOVA can generate a Spanish summary of a Spanish conversation alongside the transcript.

How is the transcription language determined?

NOVA automatically recognizes Spanish speech and writes the transcript directly in Spanish.

Need Help?

If a transcript is missing, confirm that transcription was enabled for the call and the user is active in NOVA's Transcription Settings. If the T icon is orange, check again after processing completes. For additional assistance, email help@lightspeedvoice.com or see Getting Support.