Terms & Conditions

1. Purpose

The Lightspeed Voice Deal Registration Program (“Deal Reg Program”) is intended to recognize and protect authorized partners who identify, introduce, and actively develop qualified new sales opportunities for Lightspeed Voice products and services.

Deal registration is intended to promote transparency, minimize channel conflict, and reward partners who create meaningful value in originating and advancing an opportunity.

2. Eligibility

Deal registration is available to authorized Lightspeed Voice partners in good standing.

To qualify for registration, an opportunity must:

• Represent a legitimate and identifiable sales opportunity;

• Include accurate prospect and opportunity information;

• Demonstrate that the Partner has an active business relationship or meaningful engagement with the prospect;

• Not already be an active Lightspeed Voice customer opportunity or registered opportunity, unless otherwise approved by Lightspeed Voice; and

• Meet any minimum opportunity requirements established by Lightspeed Voice.

Submission of a prospect's name alone does not establish ownership or eligibility.

3. Registration and Approval

All opportunities must be submitted through the designated Lightspeed Voice Deal Registration process.

A registration is not considered approved until the Partner receives confirmation from Lightspeed Voice.

Lightspeed Voice may accept or reject a registration based upon existing CRM activity, previous customer engagement, another approved registration, existing customer relationships, or other relevant circumstances.

4. Deal Protection Period

Approved registrations will generally be protected for 90 days from the date of approval.

The Partner must remain actively engaged in advancing the opportunity during the protection period.

Deal protection may be extended at Lightspeed Voice's discretion when documented sales activity demonstrates that the opportunity remains active and viable.

5. Active Engagement Requirement

Deal registration is intended to protect active opportunities, not reserve accounts.

Partners are expected to demonstrate reasonable sales activity, which may include:

• Customer meetings or introductions;

• Discovery calls;

• Product demonstrations;

• Proposal development;

• Technical or solution discussions;

• Procurement or contract discussions; or

• Other documented activity reasonably demonstrating advancement of the opportunity.

Lightspeed Voice may request evidence of engagement at any time.

6. Existing Opportunities

An opportunity may not qualify as Partner-Sourced if, prior to registration:

• The prospect is already engaged in an active Lightspeed Voice sales cycle;

• An active opportunity exists in Lightspeed Voice's CRM;

• Another Partner has an approved registration;

• Lightspeed Voice has already conducted substantive discovery, demonstration, proposal, or contract discussions with the prospect; or

• The opportunity originated through a Lightspeed Voice marketing or direct-sales initiative.

Lightspeed Voice may still elect to involve and compensate a Partner in these situations, but such participation does not automatically establish Deal Reg ownership.

7. First Registration Does Not Automatically Establish Ownership

Deal registration will not operate solely on a “first to submit” basis.

When competing claims exist, Lightspeed Voice may consider the timing of registration, source of the opportunity, documented customer relationship, level of Partner involvement, sales activity, and contribution toward advancing the opportunity.

8. Channel and Direct-Sales Conflict

Lightspeed Voice will make commercially reasonable efforts to respect approved registrations and avoid unnecessary channel conflict.

An approved registration does not prevent Lightspeed Voice personnel from participating directly in the sales process, including demonstrations, technical discussions, pricing, contracting, implementation planning, or other activities necessary to close and support the opportunity.

9. Multiple Partners

If multiple Partners claim involvement with the same prospect or opportunity, Lightspeed Voice will review available documentation and determine the appropriate treatment of the opportunity.

Lightspeed Voice may recognize a single Partner, establish shared participation where appropriate, or determine that the opportunity does not qualify for Deal Reg protection.

10. Expiration and Cancellation

A registration may expire or be cancelled if:

• The protection period expires without an approved extension;

• The Partner fails to demonstrate meaningful sales activity;

• The opportunity becomes inactive;

• Information submitted by the Partner is materially inaccurate or misleading;

• The Partner is no longer in good standing;

• The prospect requests to work through another Partner or directly with Lightspeed Voice; or

• The registration otherwise fails to meet Deal Reg Program requirements.

Expired opportunities may become available for direct pursuit or registration by another Partner.

11. Customer Choice

Deal registration does not override the customer's right to select its preferred Partner, advisor, purchasing channel, or relationship with Lightspeed Voice.

If a customer specifically requests a change in Partner representation, Lightspeed Voice will evaluate the circumstances and determine the appropriate treatment of the opportunity and any associated compensation.

12. Compensation

Approval of a Deal Registration does not, by itself, create an entitlement to commission or compensation.

Commissions, recurring revenue participation, referral fees, bonuses, or other compensation will be governed by the Partner's applicable agreement and compensation schedule.

Where enhanced compensation is offered specifically for Partner-Sourced registered opportunities, the opportunity must satisfy the applicable Deal Reg requirements through closing.

13. Renewals, Expansions and Additional Services

Unless otherwise specified in the applicable Partner Agreement, registration of an initial opportunity does not automatically provide exclusive rights to future renewals, additional locations, acquisitions, expansions, new product lines, MSP services, or other future opportunities associated with the customer.

Eligibility for compensation on such business will be determined by the applicable Partner Agreement and compensation program.

14. Registration Is Non-Transferable

An approved registration may not be sold, assigned, or transferred to another Partner without prior written approval from Lightspeed Voice.

15. Misuse of the Program

Partners may not submit registrations for the purpose of reserving accounts without legitimate customer engagement.

Lightspeed Voice may reject or revoke registrations where it reasonably determines that a Partner is engaging in account squatting, submitting speculative registrations, providing inaccurate information, or otherwise abusing the Deal Reg Program.

Repeated misuse may result in suspension or termination of Deal Reg privileges.

16. Dispute Resolution

Deal Registration disputes should be submitted to Lightspeed Voice Channel/Sales Leadership with supporting documentation.

Lightspeed Voice will review relevant CRM records, communications, customer engagement, registration history, and other available information when determining how the opportunity will be treated under the Program.

Program determinations will be made consistently with the applicable Partner Agreement and these Terms & Conditions.

17. Confidentiality

Information submitted through the Deal Reg Program will be treated in accordance with the confidentiality provisions of the applicable Partner Agreement.

Partners are expected to maintain the confidentiality of customer information, Lightspeed Voice pricing, proposals, and other non-public information received in connection with a registered opportunity.

18. Program Administration

Lightspeed Voice reserves the right to establish, modify, suspend, or discontinue Deal Reg Program requirements, qualification standards, protection periods, and administrative procedures upon reasonable notice to participating Partners, subject to the terms of any applicable Partner Agreement.

Any modification will apply prospectively and will not retroactively eliminate compensation already earned under an applicable Partner Agreement.

19. No Guarantee of Sale

Approval of a Deal Registration does not constitute a guarantee that Lightspeed Voice will accept the customer, approve requested pricing or discounts, enter into an agreement, or complete a transaction.

All customer agreements, pricing exceptions, discounts, credit approvals, and contractual commitments remain subject to Lightspeed Voice's standard approval processes.

Please contact us with any questions regarding this Agreement.