PrismPBX® by Lightspeed Voice®
Explore the technology behind Lightspeed Voice's business phone platform and the calling tools that keep your team connected.
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Why PrismPBX®?
PrismPBX supports the calling technology behind Lightspeed Voice. The Lightspeed Voice team helps customers plan their phone setup, configure call flows, and connect users across locations through guided onboarding and ongoing support.
SYSTEM
UPTIME
Powerful Features. All Included.
Get access to 40+ premium features—everything your business needs to stay connected, productive, and in control, without hidden fees.
40+ Enterprise Features. One Powerful Platform.
PrismPBX comes loaded with over 40 enterprise-grade features, designed to simplify communication, streamline operations, & support your team’s success—without the complexity of managing multiple tools.
Key communications features & all integrations are included from day one, giving you complete control over business communication costs—without unexpected fees or costly maintenance.
Key communications features & all integrations are included from day one, giving you complete control over business communication costs—without unexpected fees or costly maintenance.
- Advanced Call Routing, Queues, & Ring Groups
- Visual Call Reporting & Analytics
- Call Recording, Monitoring, & Coaching Tools
- Customizable Auto Attendants & Menus
- Virtual Voicemail With Email & Text Notifications
- Personalized On-Hold Music & Messaging
- Instant Messaging for Internal Communication
- CRM Integration for Seamless Client Management
- Web-Based System Management from Anywhere
- Failover & Redundancy for Uninterrupted Service
- & Many More!
Total Control, From Anywhere
Our web-based management tool and LS Orbit mobile app put you in the driver’s seat—wherever work takes you. Monitor performance, manage users, route calls, and more, right from your desktop or mobile device.
- Real-Time Analytics by Employee, Group, or Time Range
- Remote Call Transfers & Routing Across Any Location
- User-Level Access Control
- Self-Service System Settings
Built to Scale
Whether you're growing fast or managing multiple locations, PrismPBX scales with your business.
- Keep your existing numbers when you switch to Lightspeed Voice.
- Choose local area codes to build customer trust.
- Connect multiple locations and remote teams under one unified system.
- Transfer calls and route traffic from anywhere.
- Leverage all key communication features, even when working remotely.
Always On. Always Ready.
PrismPBX is fully hosted, cloud-based, and not tied to your physical location—so local power or internet outages won’t interrupt your service. With Cisco-powered infrastructure across multiple, geo-redundant data centers, your communication is always protected.
- Automatically redirect calls to mobile devices or backup lines during an outage.
- Set up simultaneous ring or backup call paths—ensuring no missed calls.
- Instantly restore calls to office phones once service resumes.
- Eliminate downtime from local outages or disasters with geo-redundant hosting.
Glossary
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