The user can install software on their computer, smartphone, or tablet to make calls over the internet. Lightspeed Voice offers its own softphone which can be accessed through its desktop application and web browser.

With the SaaS model, the software is no longer purchased and installed at your location. It is a service another entity provides, and you pay a monthly or yearly recurring fee. Costs are fixed, there is less risk, and there is little or no need to staff an IT department to ensure it is up and running and secure. New features are made available without your needing to do anything but adapt and start using them.

A software-defined vast area network uses software-based management to eliminate the complexity of packet routing by understanding applications, their performance, and t, the policies placed. Bandwidth allocation can be prioritized to allocate dynamic path selection for critical applications, like voice and video.

With Lightspeed Voice's Switchboard, you can easily keep track of activity in your office. You have access to a range of features, including user status, call information, voicemail, speed dial, call history, fax, and video chat. The Switchboard is available across all Lightspeed Voice platforms, including the desktop application, web browser, and mobile app.

Monitor and manage live calls across your team

Upload, record, and update greetings and prompts used by your phone system.

How SMS and texting work within Lightspeed Voice

The Campaign Registry addresses the growing concern over unsolicited text messages and the potential harm they can cause consumers. The Campaign Registry is in place to help businesses comply with the new regulations. Lightspeed Voice provides guidance and resources to help companies comply with these regulations to avoid penalties for non-compliance

In North America, toll-free numbers include 833, 844, 855, 866, 877, and 888. Unlike long-distance calls, where the caller is usually responsible for payment, toll-free calls are charged to the person who receives the call.

Telecommunications involves carriers passing traffic between each other. When you port a number from one carrier to another, the original number is still with the original carrier. However, the routing table is updated to direct calls to the new carrier. Although you may have VoIP service with us, we use multiple ULCs to pass voice traffic between VoIP providers.