A “as a service” category in which a cloud PBX service delivers unified communications.

Uptime is a metric used to measure the overall performance of your service provider. It is a percentage showing how long the service is up and running, and the higher the number, the better it is for you.

A VoIP phone number for a different location than where the user or company resides. For instance, it could be a local telephone number from another state or country. Calls made to the number from that area are treated as local calls, and the calls are routed to the user’s primary VoIP phone number.

A private computer network deployed over a public telecommunications network, such as the Internet. A VPN typically includes one or more connected corporate intranets or local area networks (LANs), which users at remote locations can access using a password authentication system.

Review, manage, and get notified about voicemail

VoIP is the acronym for Voice over Internet Protocol. It is the transmission of voice over the Internet as digital packets using the real-time protocol (RTP) to help ensure the packets are delivered timely.

Advisor CRM that streamlines client tracking, workflows, and day-to-day tasks.

Web browsers are software programs that allow users to view information on Web servers and display graphics. In addition to browsing the internet, some web browsers also come with email clients, newsreaders, and even IP Telephony clients. Popular web browsers include Google Chrome, Internet Explorer, and Firefox.

When connected, HawkSoft automatically opens the matching client record on incoming and outgoing calls, logs call activity, and stores recordings, texts, and emails together. If NOVA AI is enabled, you'll also get a sentiment rating and smart summary for each call.

NOVA is Lightspeed Voice's AI-powered assistant that provides call transcription, sentiment analysis, and smart summaries. It automatically logs call details into your CRM and helps agents focus on customer conversations instead of manual data entry.