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Glossary

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What is the maximum call duration supported by Lightspeed Voice?

Lightspeed Voice supports unlimited call duration. There are no artificial time limits imposed on individual calls.

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What phones are supported?

We support Grandstream, Yealink, and Polycom desk phones, plus our Orbit mobile and desktop apps for softphone functionality.

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What texting behavior is supported with HubSpot?

If a user sends or receives a text inside LSV, a note is added in HubSpot with the text details. The integration must be authenticated and text triggers must be enabled.

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Where does the call recording note get logged if there are multiple possible matches? Can you choose where it logs?

The Contact page is opened during call pop. Notes can be accessed from both the Contact and Business pages, but the system operates from the Contact record and logs activity there.

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Will Acumatica screen pop to a Business Account page before a customer page is created?

No. Call pop only triggers to the Customer or Contact page. When a Business account is created and a phone number is added, Acumatica automatically creates a corresponding Contact record. When the call comes in, the Contact page opens, not the Business page. Notes can still be accessed from both.

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Zapier

Automation hub that connects apps and passes data between systems.

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Zoho CRM Integration Setup

Connect Zoho CRM for call pops, logging, and contact history

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