Save time by using our dynamic search

Search any term, tag, and defintion.

Glossary

Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
Auto Attendant

Auto Attendants, also referred to as Integrated Voice Response (IVR) and Digital Receptionists, are designed to verbally provide a range of options to callers. The caller selects their preferred option by pressing the corresponding keys on their phone.

A
Auto Scheduling

Set your open hours once and know that your office will forward and un-forward automatically.

A
Bandwidth

Bandwidth refers to the amount of data that can be transmitted over a communication line within a set period. It is commonly measured in bits per second (bps) or bytes per second. Internet Service Providers (ISPs) often refer to it as the "Internet Speed" of the connection.

B
Better Agency Integration Setup

Connect Better Agency for call pops and synced account activity

B
blueButler Integration Setup

Connect blueButler for call pop-ups and call detail tracking

B
Bulk Prospect Upload

Revolutionize your sales pipeline with Lightspeed Voice's Bulk Prospect uploading. Say goodbye to manual entries and wasted time, and hello to streamlined lead management. Import prospects effortlessly and gain valuable insights.

B
Call History vs. CDR Reports

Use Call History to review an individual call, including who called, when, recordings, and NOVA details. Use the CDR report to analyze call volume patterns, durations, and trends across many calls over time.

C
Call Recording

Recording VoIP calls in the cloud is a safe and dependable way to capture two-way audio during phone conversations. This technology, once only used in large-scale call centers, has become accessible to all businesses.

C