Use Call History to review an individual call, including who called, when, recordings, and NOVA details. Use the CDR report to analyze call volume patterns, durations, and trends across many calls over time.

Recording VoIP calls in the cloud is a safe and dependable way to capture two-way audio during phone conversations. This technology, once only used in large-scale call centers, has become accessible to all businesses.

Lightspeed Voice's Chrome Extension allows users to leverage the convenient click2call feature while browsing websites on Google Chrome. By simply clicking on a phone number, you can initiate a call to your phone, and upon answering, the call will be connected to the number you clicked.

Marketing and relationship platform for agencies, covering campaigns, reviews, and client touchpoints.

Connect ClientCircle for two-way text message sync

Lightseed Voice offers a call disposition feature that presents a brief summary of the call's outcome. You can customize the dispositions to suit your business needs and create the ones that work best for you. It includes a set of tags or values that you can utilize to record the results of your calls. This feature helps teams to evaluate their performance and identify areas for improvement.

Lightspeed Voice offers an automated call routing system that uses a routing engine to direct incoming phone calls to their intended recipient. The routing system is highly customizable, allowing you to create your own routes or get assistance in doing so. You can choose from a range of options for where the call should go, including an auto attendant, voicemail, a specific department, a team member, and more.

Elevate your customer connections with Lightspeed Voice's Dialer. Customize conversations and streamline workflow across all devices. Boost productivity and satisfaction with real-time insights.

Dial Plans are strings of characters that convert dialed numbers into outbound dial strings. They can act as filters by allowing, disallowing, or modifying dialed numbers. When a dialed number matches a set Dial Plan on the device, the device will send the numbers outbound. Dial Plans can prevent calls to specific destinations like 411 and International Numbers or add an area code for 7-digit dialing. Dial Plans may look alike across manufacturers but can differ. Although most Dial Plans are based on MGCP, they may have modifications for different purposes.

A specific phone within a PBX which can be called from the public telephone network without going through an attendant or auto-attendant.