With VoIP, you can take advantage of features such as call queue, call transfer, and call hunting. This method allows for the efficient distribution of calls to the appropriate person from a single telephone number. You'll save valuable time and reach the right person quickly. VoIP utilizes advanced algorithms to automatically route the call to the correct office or individual so that businesses with multi-locations aren't wasting time.

Multimedia Messaging Service is an evolution of the Short Message Service (SMS), extending the text content with capabilities to transmit multimedia messages to other mobile users. The messages can be any combination of images, animations, audio (voice, music), video, and text.

Track call volume, sentiment, and performance trends with NOVA's dashboards

Coaching and reporting insights by user or team

Customize what NOVA tracks, summarizes, and scores

Configure NOVA Pro workflows to control call tracking, summaries, and scoring

Get notified automatically when a call needs attention

Set up NOVA Sentiment Alerts to flag tone shifts after every call

Install and use the Orbit desktop app for calls, messaging, and faxing

A packet refers to a unit of data that is logically grouped and contains the payload (information to be transmitted), originator, destination, and synchronizing information. The main aim of using packets is to transmit them over a network, allowing each packet to be sent along the most efficient route to reach its intended destination. On one end of the communication, packets are assembled, and on the receiving end, they are reassembled based on the header addressing information at the front of each packet. Routers within the network will store and forward packets based on network delays, errors, and re-transmittal requests from the receiving end.