Connect Momentum for call pops, logging, and AI summaries

With VoIP, you can take advantage of features such as call queue, call transfer, and call hunting. This method allows for the efficient distribution of calls to the appropriate person from a single telephone number. You'll save valuable time and reach the right person quickly. VoIP utilizes advanced algorithms to automatically route the call to the correct office or individual so that businesses with multi-locations aren't wasting time.

Multimedia Messaging Service is an evolution of the Short Message Service (SMS), extending the text content with capabilities to transmit multimedia messages to other mobile users. The messages can be any combination of images, animations, audio (voice, music), video, and text.

Track call volume, sentiment, and performance trends with NOVA's dashboards

Coaching and reporting insights by user or team

Learn how NOVA Pro uses custom summaries, success scoring, call queries, Ask NOVA, and follow-up drafts.

Customize what NOVA tracks, summarizes, and scores

Configure NOVA Pro workflows to control call tracking, summaries, and scoring

Get notified automatically when a call needs attention

Set up NOVA Sentiment Alerts to flag tone shifts after every call