For a cold transfer, dial Transfer, then the extension, then Transfer again — the call goes straight to that extension. For a warm transfer, dial Transfer, then the extension followed by #, which lets you speak with the receiving party first before completing the transfer.
Cold Transfer
A cold transfer sends the call directly to another extension without speaking to the receiving party first. On a supported desk phone, press Transfer, dial the destination extension, then press Transfer again to complete it.
Warm Transfer
A warm transfer lets you speak with the receiving party before handing off the call. Press Transfer, dial the extension followed by #, and you'll be connected privately with that person. Once you've given them context, press Transfer again to complete the handoff.
Transferring from the Softphone
In the Lightspeed Voice browser softphone or Orbit desktop app, select where the call should go — an extension, queue, ring group, voicemail, or parking lot — and complete the transfer from the call controls.
Need More Help?
Email help@lightspeedvoice.com or call 941-564-3010 for assistance.
