Overview

The Switchboard is your live view of everything happening with calls and users in real time. It shows who's on a call, who's available, and lets you manage calls as they happen. For many users, this becomes the most important screen in the system.

Accessing the Switchboard

A compact preview appears on the right side of the main dashboard. Click into it to open the full Switchboard view.

Transferring Calls

From the Switchboard, you can transfer a call by dragging and dropping it onto another user, or by using the transfer icon directly.

Parking Calls

Parking is different from transferring — it holds the call in a shared spot so anyone in the office can pick it up. This is useful when you're not sure who should take the call next. You can also park a call from the Softphone by dialing *27; you'll hear which parking spot the call was sent to, and it will appear in the Park section of the Switchboard. Retrieve it by dialing the announced parking number or clicking the parked call in the Switchboard.

Listen and Whisper

Listen and Whisper features allow supervisors or managers to monitor live calls for training and quality purposes without the caller knowing they're being observed.

Filter the Switchboard

In Orbit, search by username or extension. Use the gear icon to choose a user, group, or queue view.

Transfer Directly to Voicemail

Drag an active call onto the destination extension's voicemail to send the caller directly to that mailbox.

Additional Call Controls

Available controls depend on your permissions. Hijack connects you with the caller and removes the other extension. Barge joins you to the existing conversation as a three-way call. Hang Up disconnects the call.

Calling Training

Making and Receiving Calls covers softphone transfers, conferences, parking, and retrieval.

Need More Help?

Email help@lightspeedvoice.com or call 941-564-3010 for assistance.