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A2P

Definition

Application-to-Person messaging is any message traffic in which a person receives messages from an application rather than another individual and is not expected to receive a reply.

A
Agency Matrix

Integrations, Insurance CRM, Marketing, Sales Automation

Reduce manual work with automated call logging and cleaner communication trails.

Supported Triggers

  • Call Details Logged After Hangup
  • AI Call Summary Included (NOVA required)
  • Call Sentiment Included (NOVA required)
A
AgencyZoom

Integrations, Insurance CRM, Marketing, Sales Automation

Enhance your sales and service workflows with synced call activity, automated updates, and true account history.

Supported Triggers

  • Call Details Logged After Hangup
  • Text Message Sent
  • Text Message Received
  • Email sent
  • Email received
  • New Note Added
  • Missed/Abandoned Call Logged
  • 2 way calling
  • 2 way texting (inbound)
  • AI Call Summary Included (NOVA required)
  • Call Sentiment Included (NOVA required)
A
AMS360

Integrations, Insurance, AMS Platforms

Connect calls, notes, and activities to the right account, helping teams reduce manual entry and speed up follow-ups.

Supported Triggers

  • Call Details Logged After Hangup
  • Text Message Sent
  • Text Message Received
  • Email sent
  • Email received
  • New Note Added
  • Missed/Abandoned Call Logged
  • AI Call Summary Included (NOVA required)
  • Call Sentiment Included (NOVA required)
A
Auto Attendant

Definition

Auto Attendants, also referred to as Integrated Voice Response (IVR) and Digital Receptionists, are designed to verbally provide a range of options to callers. The caller selects their preferred option by pressing the corresponding keys on their phone.

A
Auto Scheduling

Feature

Set your open hours once and know that your office will forward and un-forward automatically.

A
Bandwidth

Definition

Bandwidth refers to the amount of data that can be transmitted over a communication line within a set period. It is commonly measured in bits per second (bps) or bytes per second. Internet Service Providers (ISPs) often refer to it as the "Internet Speed" of the connection.

B
Better Agency

Integrations, Insurance CRM, Marketing, Sales

All-in-one insurance CRM and automation engine for sales pipelines and remarketing.

Supported Triggers

  • Call Details Logged After Hangup
  • Text Message Sent
  • Text Message Received
  • Email sent
  • Email received
  • New Note Added
  • Fax Sent
  • Fax Received
  • Missed/Abandoned Call Logged
  • AI Call Summary Included (NOVA required)
  • Call Sentiment Included (NOVA required)
B

Downloads

Get the Orbit app on any device — desktop, iPhone, or Android

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Download LS Orbit for Mobile

Stay connected on the go with the LS Orbit Mobile App for calls, messaging, and real-time tools wherever you work.
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Download Orbit for Desktop

Stay connected with the softphone and sync data between Lightspeed Voice and your software.

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Integrations How-to

Frequently Asked Questions

Quick answers to common questions

How do I set up my CRM integration?

Connect your HawkSoft, AMS360, or other CRM through the Orbit desktop app under Settings > Integrations. Supports auto call logging, NOVA AI summaries, and contact sync.

How do I configure call forwarding?

Set up unconditional, busy, no-answer, or time-based forwarding rules in your user portal under Call Settings. Forward to mobile, another extension, or voicemail.

How does NOVA AI work?

NOVA transcribes every call in real time, generates a plain-language summary, identifies action items, and syncs everything to your CRM automatically.

How do I add users to my account?

Go to Admin Panel > User Management and click + Add User. Assign a role (User, Supervisor, or Administrator), set an extension, and send a welcome email invite.

What phones are supported?

We support Grandstream (GRP/GXP series), Yealink (T3x/T4x/T5x), and Poly (VVX/Trio) desk phones, plus the Orbit desktop app for Windows/macOS and mobile app for iOS/Android.

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