Customize what NOVA tracks, summarizes, and scores

Configure NOVA Pro workflows to control call tracking, summaries, and scoring

Get notified automatically when a call needs attention

NOVA - Sentiment Alerts

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Set up NOVA Sentiment Alerts to flag tone shifts after every call

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Install and use the Orbit desktop app for calls, messaging, and faxing

Orbit Installation

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A packet refers to a unit of data that is logically grouped and contains the payload (information to be transmitted), originator, destination, and synchronizing information. The main aim of using packets is to transmit them over a network, allowing each packet to be sent along the most efficient route to reach its intended destination. On one end of the communication, packets are assembled, and on the receiving end, they are reassembled based on the header addressing information at the front of each packet. Routers within the network will store and forward packets based on network delays, errors, and re-transmittal requests from the receiving end.

When data packets are transmitted over a computer network, "packet loss" refers to the loss of these packets. This can occur due to high network latency or an overload of switches or routers that are unable to process or route all incoming data.

A Private Branch Exchange, also known as a PABX or Private Automatic Branch Exchange, is a telephony system that works as a customer's premises through trunk lines. Initially, PBXs were like a small telephone company switchboard, where users would rely on an operator to handle incoming and outgoing calls with the Public Switched Telephone Network (PSTN). However, users can now dial directly without an operator, and computer telephony platforms like automated attendants can also automatically route incoming calls.

Manage shared and personal contacts in the Lightspeed Voice Dashboard

Phonebook

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Transferring an existing phone number from one carrier/provider to another is called number porting.