With Lightspeed Voice's Switchboard, you can easily keep track of activity in your office. You have access to a range of features, including user status, call information, voicemail, speed dial, call history, fax, and video chat. The Switchboard is available across all Lightspeed Voice platforms, including the desktop application, web browser, and mobile app.

Monitor and manage live calls across your team

How SMS and texting work within Lightspeed Voice

The Campaign Registry addresses the growing concern over unsolicited text messages and the potential harm they can cause consumers. The Campaign Registry is in place to help businesses comply with the new regulations. Lightspeed Voice provides guidance and resources to help companies comply with these regulations to avoid penalties for non-compliance

In North America, toll-free numbers include 833, 844, 855, 866, 877, and 888. Unlike long-distance calls, where the caller is usually responsible for payment, toll-free calls are charged to the person who receives the call.

Telecommunications involves carriers passing traffic between each other. When you port a number from one carrier to another, the original number is still with the original carrier. However, the routing table is updated to direct calls to the new carrier. Although you may have VoIP service with us, we use multiple ULCs to pass voice traffic between VoIP providers.

A “as a service” category in which a cloud PBX service delivers unified communications.

Uptime is a metric used to measure the overall performance of your service provider. It is a percentage showing how long the service is up and running, and the higher the number, the better it is for you.

A VoIP phone number for a different location than where the user or company resides. For instance, it could be a local telephone number from another state or country. Calls made to the number from that area are treated as local calls, and the calls are routed to the user’s primary VoIP phone number.

A private computer network deployed over a public telecommunications network, such as the Internet. A VPN typically includes one or more connected corporate intranets or local area networks (LANs), which users at remote locations can access using a password authentication system.