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Find articles, setup guides, troubleshooting tips, and answers by keyword. Start typing to instantly narrow the results.

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Applied Epic Integration Setup

Support, Integrations, Applied Epic, Setup

Connect Applied Epic for activity logging, call pops, and AI summaries

A

Applied Epic Integration

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Auto Attendant

Call Routing, Phone Configuration, Definition

Auto Attendants, also referred to as Integrated Voice Response (IVR) and Digital Receptionists, are designed to verbally provide a range of options to callers. The caller selects their preferred option by pressing the corresponding keys on their phone.

A
Automated Reports Guide

Reporting, Automated Reports, Email Reports, DID Reports, NOVA Sentiment

Build and schedule call reports delivered to selected recipients by email.

A
Reporting and Automated Reports video

Reporting and Automated Reports

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Auto Scheduling

Account Management, Reporting, Feature

Set your open hours once and know that your office will forward and un-forward automatically.

A
Scheduler video

Scheduler

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Bandwidth

Technical Requirements, Network, Definition

Bandwidth refers to the amount of data that can be transmitted over a communication line within a set period. It is commonly measured in bits per second (bps) or bytes per second. Internet Service Providers (ISPs) often refer to it as the "Internet Speed" of the connection.

B
Better Agency

Integrations, Insurance CRM, Marketing, Sales

All-in-one insurance CRM and automation engine for sales pipelines and remarketing.

Supported Triggers

  • Call pop-up
  • Call Details Logged After Hangup
  • Text Message Sent
  • Text Message Received
  • Email Sent
  • Email Received
  • New Note Added
  • Fax Sent
  • Fax Received
  • Missed/Abandoned Call Logged
  • AI Call Summary Included (NOVA required)
  • Call Sentiment Included (NOVA required)
B

Better Agency Feature

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Better Agency Integration Setup

Support, Integrations, Better Agency, Setup

Connect Better Agency for call pops and synced account activity

B

Better Agency Integration

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blueButler Integration Setup

Support, Integrations, blueButler, Setup

Connect blueButler for call pop-ups and call detail tracking

B

blueButler Integration

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BlueC

Integrations, Insurance CRM, Marketing, Sales Automation

Call guidance and activity-logging solution built for agencies that integrates with AMS platforms.

Supported Triggers

  • Call pop-up
B

blueButler Feature

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Bulk Download Call Recordings

Call Recording, CDR Reports, Bulk Export, Download History

Export a filtered group of call recordings and retrieve the ZIP from Download History.

B
Bulk Download Call Recordings video

Bulk Download Call Recordings

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Downloads

Get the Orbit app on any device — desktop, iPhone, or Android

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Download LS Orbit for Mobile

Stay connected on the go with the LS Orbit Mobile App for calls, messaging, and real-time tools wherever you work.
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Download Orbit for Desktop

Stay connected with the softphone and sync data between Lightspeed Voice and your software.
Download for Windows
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Download for Mac
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Common Solutions

Quick access to our most popular help topics

🔌

Setting up integrations

Connect HawkSoft, AMS360, and other CRM systems

📞

Phone configuration

Set up desk phones and mobile calling

🤖

NOVA AI features

Call transcription and AI-powered summaries

⚙️

Technical requirements

Network setup and system specifications

📥

Downloads

Apps, manuals, and setup guides


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Live Support

You've got questions.
We've got videos!

Learn the essentials of using Lightspeed Voice's Quantum, Connect and Automate.

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How-To Videos

Integrations How-to

Acumatica Tutorial
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AgencyZoom Tutorial
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AMS360 Tutorial
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Grandstream GRP 2624
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In Browser Softphone
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(LS Orbit) Mobile App
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Momentum Tutorial
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Lightspeed logo with the text 'AgencyZoom Integration Setup & Features' on a purple and red gradient background.
Lightspeed logo with text 'more than just talk' and 'AMS360 Integration Setup & Features' on a purple background with red and orange abstract shapes.
Man in purple shirt holding a Grandstream GRP2624 IP phone with a tutorial description and image showing how to plug in the phone's Ethernet cable.
In Brow
Promotional graphic for a mobile app with the Lightspeed logo on a phone screen, highlighting features like Transfer, Park, Text Messenger, Switchboard, and Voicemail.
Lightspeed Momentum Integration Setup promotion highlighting instant client info access, automatic call logging, AI summaries, with a laptop, tablet, and phone showing call management interface.

Frequently Asked Questions

Quick answers to common questions

How do I set up my CRM integration?

Connect your HawkSoft, AMS360, or other CRM through the Orbit desktop app under Settings > Integrations. Supports auto call logging, NOVA AI summaries, and contact sync.

How do I configure call forwarding?

Set up unconditional, busy, no-answer, or time-based forwarding rules in your user portal under Call Settings. Forward to mobile, another extension, or voicemail.

How does NOVA AI work?

NOVA transcribes every call in real time, generates a plain-language summary, identifies action items, and syncs everything to your CRM automatically.

How do I add users to my account?

Go to Admin Panel > User Management and click + Add User. Assign a role (User, Supervisor, or Administrator), set an extension, and send a welcome email invite.

What phones are supported?

We support Grandstream (GRP/GXP series), Yealink (T3x/T4x/T5x), and Poly (VVX/Trio) desk phones, plus the Orbit desktop app for Windows/macOS and mobile app for iOS/Android.

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