Lightspeed Voice Support and Customer Help Center

Find answers, download apps, watch tutorials, and contact our team — we're here to help you succeed.

Luck the robot with shapes behind him holding  aphone.

Search the Support Library

Find articles, setup guides, troubleshooting tips, and answers by keyword. Start typing to instantly narrow the results.

Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
Auto Attendant

Call Routing, Phone Configuration, Definition

Auto Attendants, also referred to as Integrated Voice Response (IVR) and Digital Receptionists, are designed to verbally provide a range of options to callers. The caller selects their preferred option by pressing the corresponding keys on their phone.

A
Auto Scheduling

Account Management, Reporting, Feature

Set your open hours once and know that your office will forward and un-forward automatically.

A
Bandwidth

Technical Requirements, Network, Definition

Bandwidth refers to the amount of data that can be transmitted over a communication line within a set period. It is commonly measured in bits per second (bps) or bytes per second. Internet Service Providers (ISPs) often refer to it as the "Internet Speed" of the connection.

B
Better Agency

Integrations, Insurance CRM, Marketing, Sales

All-in-one insurance CRM and automation engine for sales pipelines and remarketing.

Supported Triggers

  • Call pop-up
  • Call Details Logged After Hangup
  • Text Message Sent
  • Text Message Received
  • Email Sent
  • Email Received
  • New Note Added
  • Fax Sent
  • Fax Received
  • Missed/Abandoned Call Logged
  • AI Call Summary Included (NOVA required)
  • Call Sentiment Included (NOVA required)
B
Better Agency Integration Setup

Support, Integrations, Better Agency, Setup

Connect Better Agency for call pops and synced account activity

B
blueButler Integration Setup

Support, Integrations, blueButler, Setup

Connect blueButler for call pop-ups and call detail tracking

B
Bulk Prospect Upload

Account Management, Phonebook, Feature

Revolutionize your sales pipeline with Lightspeed Voice's Bulk Prospect uploading. Say goodbye to manual entries and wasted time, and hello to streamlined lead management. Import prospects effortlessly and gain valuable insights.

B
Call History vs. CDR Reports

Support, Reporting, Call History

Use Call History to review an individual call, including who called, when, recordings, and NOVA details. Use the CDR report to analyze call volume patterns, durations, and trends across many calls over time.

C
Call Recording

Call Recording, Compliance, Feature

Recording VoIP calls in the cloud is a safe and dependable way to capture two-way audio during phone conversations. This technology, once only used in large-scale call centers, has become accessible to all businesses.

C

Downloads

Get the Orbit app on any device — desktop, iPhone, or Android

Mockup

Download LS Orbit for Mobile

Stay connected on the go with the LS Orbit Mobile App for calls, messaging, and real-time tools wherever you work.
Get it on google play badge
Down on the App Store badge
Mockup

Download Orbit for Desktop

Stay connected with the softphone and sync data between Lightspeed Voice and your software.

Lucky the robot mascot giving a thumbs up

Need a hand?

Click below to talk with live support.

You've got questions.
We've got videos!

Learn the essentials of using Lightspeed Voice's Quantum, Connect and Automate.

Integrations How-to

Frequently Asked Questions

Quick answers to common questions

How do I set up my CRM integration?

Connect your HawkSoft, AMS360, or other CRM through the Orbit desktop app under Settings > Integrations. Supports auto call logging, NOVA AI summaries, and contact sync.

How do I configure call forwarding?

Set up unconditional, busy, no-answer, or time-based forwarding rules in your user portal under Call Settings. Forward to mobile, another extension, or voicemail.

How does NOVA AI work?

NOVA transcribes every call in real time, generates a plain-language summary, identifies action items, and syncs everything to your CRM automatically.

How do I add users to my account?

Go to Admin Panel > User Management and click + Add User. Assign a role (User, Supervisor, or Administrator), set an extension, and send a welcome email invite.

What phones are supported?

We support Grandstream (GRP/GXP series), Yealink (T3x/T4x/T5x), and Poly (VVX/Trio) desk phones, plus the Orbit desktop app for Windows/macOS and mobile app for iOS/Android.

Want some 1-on-1 time with our Sales Team?

Schedule a free product demo and learn what Quantum can do for you!