Lightspeed Voice Support and Customer Help Center

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Does Lightspeed Voice integrate with CRM systems?

Support, CRM, Integrations

Yes, Lightspeed Voice offers native integrations with major CRM platforms including Salesforce, HubSpot, and Zendesk. The API also supports custom integrations with any CRM system that can make REST API calls.

D
Do we allow third party texting with HubSpot using LSV numbers?

Support, Texting, HubSpot, Integrations

No. HubSpot cannot send text messages using LSV phone numbers outside of the Lightspeed Voice platform.

D
Do we get all current texting functionality?

Support, Texting, SMS

No. Group texting is restricted due to TCR compliance requirements.

D
Drag and Drop Call Transfers

Switchboard, Call Transfer, Feature

Transfer calls easily with drag and drop call transfers to speed up workflow and customer service.

D
E-911

Compliance, Emergency Calling, Definition

In the United States, there is a designated phone number for emergencies related to police, fire, or medical assistance. This number is assigned under the North American Numbering Plan (NANP), and is answered by a telephone operator or an emergency service dispatcher. They will then notify the appropriate emergency service to respond to the situation.

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E-Fax

Fax, Telephony, Definition

Phone system software that can turn a user’s computer or mobile device into its fax machine. The software can automatically detect a fax tone from the caller and begin receiving and processing the image of the incoming document. The software can then generate an image or PDF and place it in the receiver’s e-mail. Outgoing faxes are handled by scanning pictures or taking photos with a mobile device and uploading them to email, which can dial fax numbers and electronically transmit the image to the recipient.

E
Employee Time Clock

Account Management, Reporting, Feature

Make it easier for your team to keep track of their time with our integrated time clock TimeCop!

E
eVo Integration Setup

Support, Integrations, eVo, Setup

Connect eVo for call pops, recordings, texts, and email access

E

Downloads

Get the Orbit app on any device — desktop, iPhone, or Android

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Download LS Orbit for Mobile

Stay connected on the go with the LS Orbit Mobile App for calls, messaging, and real-time tools wherever you work.
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Download Orbit for Desktop

Stay connected with the softphone and sync data between Lightspeed Voice and your software.

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Integrations How-to

Frequently Asked Questions

Quick answers to common questions

How do I set up my CRM integration?

Connect your HawkSoft, AMS360, or other CRM through the Orbit desktop app under Settings > Integrations. Supports auto call logging, NOVA AI summaries, and contact sync.

How do I configure call forwarding?

Set up unconditional, busy, no-answer, or time-based forwarding rules in your user portal under Call Settings. Forward to mobile, another extension, or voicemail.

How does NOVA AI work?

NOVA transcribes every call in real time, generates a plain-language summary, identifies action items, and syncs everything to your CRM automatically.

How do I add users to my account?

Go to Admin Panel > User Management and click + Add User. Assign a role (User, Supervisor, or Administrator), set an extension, and send a welcome email invite.

What phones are supported?

We support Grandstream (GRP/GXP series), Yealink (T3x/T4x/T5x), and Poly (VVX/Trio) desk phones, plus the Orbit desktop app for Windows/macOS and mobile app for iOS/Android.

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