Lightspeed Voice Support and Customer Help Center

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Find articles, setup guides, troubleshooting tips, and answers by keyword. Start typing to instantly narrow the results.

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If the same phone number exists in two accounts, does it screen pop on both pages?

Support, Screen Pop, Integrations

No. The system searches for the phone number across Contacts, Leads, and other enabled objects based on Integration Settings. If a match is found, it opens the Contact or Customer page only.

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In-Browser Softphone Tutorial

Softphone, Browser, Calling, Transfer, Conference, Tutorial

Make and manage calls using the Lightspeed Voice In-Browser softphone

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In Browser Softphone Tutorial

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InsuredMine

Integrations, Insurance CRM, Marketing, Sales Automation

Insurance-specific CRM and engagement platform for pipelines, automation, and retention campaigns.

Supported Triggers

  • Call pop-up
  • Call Details Logged After Hangup
  • Text Message Sent
  • Text Message Received
  • New Note Added
  • Missed/Abandoned Call Logged
  • 2 way calling
  • 2 way texting
  • AI Call Summary Included (NOVA required)
  • Call Sentiment Included (NOVA required)
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InsuredMine Feature

InsuredMine Integration

InsuredMine Integration Setup

Support, Integrations, InsuredMine, Setup

Connect InsuredMine for call pops, recordings, and two-way texting

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InsuredMine Integration

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IP Phone

Hardware, VoIP, Definition

An IP phone, also known as an Internet Phone, SIP Phone, or VoIP Phone, is a device that converts voice into digital packets and vice versa. This allows for phone calls to be made over the internet. IP phones have built-in IP signaling protocols like SIP or H.323 to ensure that the voice is routed to the correct destination. On the media side, IP phones use audio and/or video codecs such as G.711 or H.261 respectively over RTP. These phones also offer additional services such as voicemail, email, and call number blocking.

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ISP

Technical Requirements, Network, Definition

Internet Service Provider. A business that provides subscriber-based access to the Internet.

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Kbps

Technical Requirements, Network, Definition

Kilobits per second and is used to indicate the data transfer speed.

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Lightspeed Voice Connect Tutorial

Connect, Dashboard, NOVA AI, Switchboard, Calling, Tutorial

Complete walkthrough of the Lightspeed Voice Connect calling platform

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Connect Tutorial

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Lightspeed Voice Dashboard Overview

Support, Dashboard, General

Your home screen for calls, stats, and team status

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Live Call Stats and Details

Dashboard, Reporting, Feature

See at a glance your team's inbound and outbound call totals and who they’re currently on the phone with.

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Downloads

Get the Orbit app on any device — desktop, iPhone, or Android

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Download LS Orbit for Mobile

Stay connected on the go with the LS Orbit Mobile App for calls, messaging, and real-time tools wherever you work.
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Download Orbit for Desktop

Stay connected with the softphone and sync data between Lightspeed Voice and your software.
Download for Windows
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Download for Mac
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Common Solutions

Quick access to our most popular help topics

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Setting up integrations

Connect HawkSoft, AMS360, and other CRM systems

📞

Phone configuration

Set up desk phones and mobile calling

🤖

NOVA AI features

Call transcription and AI-powered summaries

⚙️

Technical requirements

Network setup and system specifications

📥

Downloads

Apps, manuals, and setup guides


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Live Support

You've got questions.
We've got videos!

Learn the essentials of using Lightspeed Voice's Quantum, Connect and Automate.

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How-To Videos

Integrations How-to

Acumatica Tutorial
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AgencyZoom Tutorial
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AMS360 Tutorial
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Grandstream GRP 2624
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In Browser Softphone
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(LS Orbit) Mobile App
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Momentum Tutorial
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Acumatica thumbnail
Lightspeed logo with the text 'AgencyZoom Integration Setup & Features' on a purple and red gradient background.
Lightspeed logo with text 'more than just talk' and 'AMS360 Integration Setup & Features' on a purple background with red and orange abstract shapes.
Man in purple shirt holding a Grandstream GRP2624 IP phone with a tutorial description and image showing how to plug in the phone's Ethernet cable.
In Brow
Promotional graphic for a mobile app with the Lightspeed logo on a phone screen, highlighting features like Transfer, Park, Text Messenger, Switchboard, and Voicemail.
Lightspeed Momentum Integration Setup promotion highlighting instant client info access, automatic call logging, AI summaries, with a laptop, tablet, and phone showing call management interface.

Frequently Asked Questions

Quick answers to common questions

How do I set up my CRM integration?

Connect your HawkSoft, AMS360, or other CRM through the Orbit desktop app under Settings > Integrations. Supports auto call logging, NOVA AI summaries, and contact sync.

How do I configure call forwarding?

Set up unconditional, busy, no-answer, or time-based forwarding rules in your user portal under Call Settings. Forward to mobile, another extension, or voicemail.

How does NOVA AI work?

NOVA transcribes every call in real time, generates a plain-language summary, identifies action items, and syncs everything to your CRM automatically.

How do I add users to my account?

Go to Admin Panel > User Management and click + Add User. Assign a role (User, Supervisor, or Administrator), set an extension, and send a welcome email invite.

What phones are supported?

We support Grandstream (GRP/GXP series), Yealink (T3x/T4x/T5x), and Poly (VVX/Trio) desk phones, plus the Orbit desktop app for Windows/macOS and mobile app for iOS/Android.

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