Lightspeed Voice Support & Customer Help Center

Local Number Porting

Phone Numbers, Account Management, Definition

The process of moving phone numbers from one service provider to another.

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LS Orbit Mobile App Tutorial

Orbit, Mobile App, Softphone, Voicemail, Tutorial

Make calls, manage voicemail, and stay connected with the LS Orbit mobile app

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LSP

Technical Requirements, Telephony, Definition

The Losing Service Provider is the company that numbers are being ported away from.

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Messenger

Dashboard, Texting, Feature

With Lightspeed Voice's Messenger, you can keep all your text and email communication in one convenient location. Additionally, admins have the capability to access and view all Messenger communications.

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Messenger & Texting Guide

Support, Messenger, Texting

Send and manage customer text messages in the Lightspeed Voice Dashboard

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MMS

Texting, SMS, Definition

Multimedia Message service

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Mobile Network Operator (MNO)

Texting, SMS, Definition

A mobile network operator, abbreviated as MNO and sometimes also known as a carrier service provider, mobile phone operator, or mobile network carrier, is a telecommunications service provider organization that provides wireless voice and data communication for its subscribed mobile users.

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Momentum AMP

Integrations, Insurance, AMS Platforms

Deliver clean, organized call records to Momentum and help your team move faster between accounts.

Supported Triggers

Call pop-up
Call Details Logged After Hangup
Text Message Sent
Text Message Received
Email Sent
Email Received
New Note Added
Missed/Abandoned Call Logged
AI Call Summary Included (NOVA required)
Call Sentiment Included (NOVA required)

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Momentum Integration

Momentum Integration Setup

Support, Integrations, Momentum, Setup

Connect Momentum for call pops, logging, and AI summaries

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Momentum Integration

Multi Location

Account Management, General, Feature

With VoIP, you can take advantage of features such as call queue, call transfer, and call hunting. This method allows for the efficient distribution of calls to the appropriate person from a single telephone number. You'll save valuable time and reach the right person quickly. VoIP utilizes advanced algorithms to automatically route the call to the correct office or individual so that businesses with multi-locations aren't wasting time.

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